Senior Customer Advisor

il y a 2 semaines

Bruxelles, Région de Bruxelles, Belgique Besix Real Estate Development NV Temps plein

As a subsidiary of BESIX Group – the first leading Belgian construction company existing for more than a century – BESIX RED relies on the multidisciplinary expertise of the greatest talents. Together they develop ambitious and innovative projects, creating value for cities and their inhabitants.
With a strong focus on creating sustainable buildings that reflect its clients' needs and offer new experiences, BESIX RED conceives high-performance developments that maximizes occupancy comfort and optimize environmental, economic and technical aspects.
We are looking for a Senior Customer Advisor to join our team at BESIX RED.

Job Description

The Senior Customer Advisor will be in charge of structuring, setting and monitoring high quality standards of a dedicated service having as mission the follow-up of our final customers: from their acquisition up until the final delivery.

You will be our image towards the B2C market. The Senior Customer Advisor has a strong experience in taking care of residential clients all along their acquisition journey. Depending on the level of activity and the staffing of the team, you are partly active as Customer Advisor.
You will oversee the following aspects:

  1. Ensure the proper 100% follow-up of clients from their acquisition up until the final handover (customer journey), always turned towards client satisfaction while preserving the company's interests.
  2. Follow up of the technical plannings and design.
  3. Keep a construction oversight of your assigned projects.
  4. Quality assurance of the chosen products.
  5. Advise in the selection of best/most effective products and stakeholders.
  6. Innovation: stay up to date with the latest trends.
  7. Elaborate and ensure proper follow-up procedures for our customers.
  8. Coach and train more junior advisors.
Qualifications

You hold a Bachelor's degree in a Real Estate related field.
Proven experience of min. 5y in managing sales/after sales.
Excellent knowledge of the residential market.
Bilingual proficiency in French and Dutch, English is a plus.
Excellent organizational and communication skills. You can perfectly adapt to your different interlocutors.
Strong attention to detail and accuracy.
Good proficiency in Microsoft 365.
You are a team player but can also work perfectly independently.
Ability to manage multiple projects and deadlines.

Additional Information

A career at BESIX RED is a lot more than just a job; it's about being part of our changing and innovative world. Your skills, ambition and passion will contribute to the development of our different businesses and allow us to succeed in the challenges of the coming years.

Working for the BESIX group allows you to be a part of a dynamic, creative and entrepreneurial company which is now recognized as a Belgian Top Employer. It gives you a safe and collaborative working environment with ambitious and innovative goals for the world of tomorrow, but also for your career and personal development.

Being part of the BESIX team brings a lot of great benefits including: an attractive remuneration package including a salary in line with the market and a range of employee benefits such as flexible mobility advantages, extra-legal pension, medical care insurance, work-life balance program.

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