Customer Service Advisor
il y a 2 semaines
Jobmatch ANDERLECHT est à la recherche d'un Customer Service Advisor bilingue. Avec vos collègues, vous serez en contact quotidien avec les clients qui ont des questions concernant les réparations, les pièces de rechange et les services généraux.
Votre défi :
- Suivi des demandes de réparation
- Fournir des informations et une assistance technique en cas de problèmes simples
- Fixer des rendez-vous avec les techniciens si nécessaire
- Suivre la demande de pièces de rechange et de pièces détachées
- Acceptation des commandes, suivi des commandes et retour d'information au client
- Gérer votre propre portefeuille de clients (importants) déjà existants
- Assurer le suivi quotidien des livraisons et des manipulations
- Prise en charge de l'administration qui entre en jeu et suivi des clients au mieux avec conseil et assistance
Nous recherchons quelqu'un qui :
- Parle et écrit parfaitement en français et en néerlandais
- Veut apprendre tout ce qui concerne les produits plus techniques
- Est très orienté vers le client : en tant que premier point de contact, vous êtes fiable, qualitatif, amical et serviable. Vous cherchez une solution pour chaque problème, une réponse à chaque question
- A une formation professionnelle stable et recherche un défi à long terme
- A de l'expérience au sein d'un service clientèle (technique). C'est un plus, mais ce n'est pas une exigence
- Est disposé à travailler à heures fixes (entre 8h et 18h), négociable avec votre manager
- Souhaite un poste permanent à temps plein au sein d'une entreprise de premier plan
- Est facilement accessible en voiture ou en transport en commun
- A des possibilités de formation et de perfectionnement à l'interne
- Apprécie une ambiance agréable, beaucoup d'autonomie et de contacts
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