Customer Care Advisor DIGI

il y a 2 semaines

Bruxelles, Région de Bruxelles, Belgique DIGI Belgium Temps plein

Job Description

At DIGI BELGIUM, we're not just stepping into the telecom landscape; we're here to revolutionize it. With bold ambitions and a relentless drive, our mission is to disrupt the status quo, championing a customer-centric approach and a commitment to innovation. We're not just participants in the telecom industry; we're leading a transformative wave, reshaping connectivity with every initiative.

To support us in this mission and as we transition from startup to scale-up, we are seeking a highly motivated and experienced Customer Care Advisor to be an integral part of the customer care service and who will play a key role in ensuring the overall quality of products and services, improving processes, and maximizing customer satisfaction.

As a Customer Care Advisor, you will play a pivotal role in assisting and helping our customers, resolving problems, and ensuring a positive interaction with our brand. The majority of your time will be spent serving customers through phone calls and chat, with additional responsibilities including handling ticketing requests, emails, and contributing to ongoing projects aimed at improving customer service operations.

Key ResponsibilitiesCustomer Interaction:
  • Be the primary point of contact for customers, serving as the voice of our company.
  • Assist customers with inquiries, issues, and requests.
Problem Resolution
  • Work diligently to resolve problems and address customer concerns effectively.
Communication Channels
  • Spend the majority of time serving customers through phone calls and chat interactions.
  • Handle ticketing requests and respond to emails when necessary.
Project Work
  • Contribute to project work aimed at updating and improving customer service operations.
  • Participate in initiatives such as script improvement, process enhancement, and other relevant projects.
Job RequirementsRequirementsEducation
  • High school diploma or equivalent. Additional education in customer service or a related field is a plus.
Experience
  • Prior experience in a customer service or contact center role is beneficial but not mandatory.
Skills
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Ability to navigate and multitask through different communication channels.
  • French OR Dutch native speakers, fluency in English is important.
  • Other languages are a plus.
Personal Attributes
  • Customer-focused with a desire to provide outstanding service.
  • Adaptability to handle a variety of customer inquiries and challenges.
  • Team player with good interpersonal skills.
Additional Requirements
  • Availability to work flexible hours, including evenings and weekends if needed.
  • Familiarity with basic computer applications and customer service software.
Benefits

At Digi Belgium you will be part of an enthusiastic and ambitious team in which we greatly value your own input and believe in the growth of each of our employees. We offer you a great opportunity to work for a fast-growing and innovative employer that operates as a challenger in the Belgian telecom market. Next to this, we also offer a wide range of benefits, including:

  • Dynamic Work Environment: Dive into the bustling world of telecom at our startup Expect a workplace that thrives on challenges and growth opportunities.
  • Competitive Compensation: Enjoy a rewarding package including competitive salary and other interesting benefits.
  • Permanent Contract: Secure your future with us – enjoy the stability of a permanent contract.
  • Invest in Yourself: We provide ample resources for your personal and professional development. Use our generous budget to level up your skills and become even more awesome.
  • Contemporary Workspace: Immerse yourself in a cutting-edge office environment where innovation and collaboration reign supreme. Our central locations in Oostkamp and Brussels ensure easy accessibility.
  • Flexibility and Work-Life Balance: Embrace a flexible work culture that promotes harmony between work and play. Hybrid work arrangements and flexible hours allow you to strike the perfect balance.
  • Extra Time Off: Work hard and reap the rewards Enjoy an extra 12 days off per year for full-time employees, making those 40-hour weeks fly by.
  • Convenient Location: Located in Brussels next to the railway station and in Oostkamp next to the exit, our offices are a breeze to reach, whether you're commuting by car or train.
Curious For More?

Be part of our innovative team at Digi Belgium and embark on an exciting journey in the telecom sector. Embrace challenges, develop your skills, and thrive in a lively work environment where your contributions make a real impact. Don't miss out on this opportunity for personal and professional growth – apply now

#J-18808-Ljbffr

  • FTTH Splicing Technician DIGI

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique DIGI Belgium Temps plein

    DIGI BE welcomes you. We've set foot in the telecom landscape with a singular mission - to disrupt and redefine. With audacious goals and an unyielding ambition, we're forging a path that is fiercely customer-centric and rooted in innovation. Prepare to witness a revolution in telecom, because DIGI BE isn't just here to play; we're here to lead and...

  • FTTH Designer DIGI

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique DIGI Belgium Temps plein

    DIGI Belgium welcomes you. We've set foot in the telecom landscape with a singular mission - to disrupt and redefine. With audacious goals and an unyielding ambition, we're forging a path that is fiercely customer-centric and rooted in innovation. Prepare to witness a revolution in telecom, because DIGI Belgium isn't just here to play; we're here to lead and...

  • FTTH Technician DIGI

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique DIGI Belgium Temps plein

    Job DescriptionDIGI BE welcomes you. We've set foot in the telecom landscape with a singular mission - to disrupt and redefine. With audacious goals and an unyielding ambition, we're forging a path that is fiercely customer-centric and rooted in innovation. Prepare to witness a revolution in telecom, because DIGI BE isn't just here to play; we're here to...

  • Sales Representative DIGI

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique DIGI Belgium Temps plein

    At DIGI BELGIUM, we're not just stepping into the telecom landscape; we're here to revolutionize it. With bold ambitions and a relentless drive, our mission is to disrupt the status quo, championing a customer-centric approach and a commitment to innovation. We're not just participants in the telecom industry; we're leading a transformative wave, reshaping...

  • Architect DIGI BELGIUM

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Digi Belgium Temps plein

    DIGI Belgium welcomes you. We've set foot in the telecom landscape with a singular mission - to disrupt and redefine. With audacious goals and an unyielding ambition, we're forging a path that is fiercely customer-centric and rooted in innovation. Prepare to witness a revolution in telecom, because DIGI BE isn't just here to play; we're here to lead and...

  • Site Engineer Belgium DIGI

    il y a 3 semaines

    Bruxelles, Région de Bruxelles, Belgique Digi Belgium Temps plein

    At DIGI Belgium, we're not just stepping into the telecom landscape; we're here to revolutionize it. With bold ambitions and a relentless drive, our mission is to disrupt the status quo, championing a customer-centric approach and a commitment to innovation. We're not just participants in the telecom industry; we're leading a transformative wave, reshaping...

  • Judicial Coordinator DIGI

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique DIGI Belgium Temps plein

    At DIGI BELGIUM, we're not just stepping into the telecom landscape; we're here to revolutionize it. With bold ambitions and a relentless drive, our mission is to disrupt the status quo, championing a customer-centric approach and a commitment to innovation. We're not just participants in the telecom industry; we're leading a transformative wave, reshaping...

  • FTTH Project Manager DIGI

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique DIGI Belgium Temps plein

    DIGI BE welcomes you. We've set foot in the telecom landscape with a singular mission - to disrupt and redefine. With audacious goals and an unyielding ambition, we're forging a path that is fiercely customer-centric and rooted in innovation. Prepare to witness a revolution in telecom, because DIGI BE isn't just here to play; we're here to lead and...

  • FTTH Site Supervisor Vlaanderen DIGI

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique DIGI Belgium Temps plein

    Job DescriptionDIGI BE welcomes you. We've set foot in the telecom landscape with a singular mission - to disrupt and redefine. With audacious goals and an unyielding ambition, we're forging a path that is fiercely customer-centric and rooted in innovation. Prepare to witness a revolution in telecom, because DIGI BE isn't just here to play; we're here to...

  • Customer Care Advisor, null

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps plein

    Description du posteAre you a strong communicator, like to be on the phone and also a team player? Do you like to help our demanding national and international customers? Then become part of our professional customer care team.Our company is looking for an unlimited full-time employee at the earliest possible date:Customer Care Advisor...

  • Customer Care Advisor NL/FR

    il y a 4 semaines

    Bruxelles, Région de Bruxelles, Belgique Leroy & Partners Temps plein

    Gerechtsdeurwaarderkantoor Leroy & Partners, met makkelijk bereikbare kantoren te Elsene, telt een honderdtal medewerkers. Het kantoor verzorgt enerzijds opdrachten binnen het kader van het beroep (dagvaardingen, uitvoering van gerechtelijke beslissingen…) maar is anderzijds ook actief in de minnelijke en gerechtelijke invordering van schuldvorderingen.Ter...

  • Senior Customer Advisor

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Besix Real Estate Development NV Temps plein

    As a subsidiary of BESIX Group – the first leading Belgian construction company existing for more than a century – BESIX RED relies on the multidisciplinary expertise of the greatest talents. Together they develop ambitious and innovative projects, creating value for cities and their inhabitants.With a strong focus on creating sustainable buildings that...

  • Customer Care

    il y a 3 semaines

    Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps plein

    Social network you want to login/join with:Customer CareBrussel | Customer Advisor | Bank sector | NL + EN + FR | BachelorJe nieuwe functieOnze klant is een van de grootste spelers binnen de bankindustrie en gelegen in het centrum van Brussel. In deze uitdagende functie zal je in contact staan met klanten die je met plezier zal verder helpen. Je zal...

  • Customer Care

    il y a 3 semaines

    Bruxelles, Région de Bruxelles, Belgique Robert Walters Belgium Temps plein

    Une fonction de Customer Care / Sales Assistant vient d'être créée au sein d'une société active dans le secteur de l'évènementiel à Bruxelles. En tant que Customer Care / Sales Assistant, vous apporterez votre soutien à l'équipe commerciale en effectuant des tâches administratives et en ayant un contact client.En tant que Customer Care / Sales...

  • Customer Care Advisor Customer Experience · Brussels, Belgium · Hybrid Remote

    il y a 3 semaines

    Bruxelles, Région de Bruxelles, Belgique Polestar Temps plein

    Passie voor mensen, de EV-revolutie, onze producten en onze duurzame missie om de maatschappij waarin we leven te verbeteren. Je hebt het Daarnaast krijg je energie van sociale contacten en het leveren van een uitzonderlijke klantenservice. Klinkt dat als muziek in de oren? Dan weet je wat je moet doenLet us describe the challenge we offerDe mensen bij...

  • Customer Care Coordinator

    il y a 3 semaines

    Bruxelles, Région de Bruxelles, Belgique Astara Western Europe NV Temps plein

    Customer Care CoordinatorApply locations Kontich, Antwerpen time type Full time posted on Posted 2 Days Ago job requisition id JR100971Astara: Global Mobility for a World on the MoveAt Astara, we've been redefining mobility for over 40 years, connecting people with cutting-edge technology and staying one step ahead. Today, with operations in 19 countries,...

  • Customer Care Lead

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Golden Palace Casino Sports Temps plein

    Golden Palace recrute : Customer Care Lead (FR/NL/EN) – Online GamingVous êtes un leader passionné par l'expérience client et souhaitez évoluer dans l'industrie du jeu en ligne ? Golden Palace, acteur majeur du gaming en Belgique, recherche son Customer Care Lead pour superviser une équipe dédiée et garantir une satisfaction client optimale.Votre...

  • Customer Care Lead

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Golden Palace Casino Sports Temps plein

    Golden Palace recrute : Customer Care Lead (FR/NL/EN) – Online GamingVous êtes un leader passionné par l'expérience client et souhaitez évoluer dans l'industrie du jeu en ligne ? Golden Palace, acteur majeur du gaming en Belgique, recherche son Customer Care Lead pour superviser une équipe dédiée et garantir une satisfaction client optimale.Votre...

  • Customer Care Lead

    il y a 18 heures

    Bruxelles, Région de Bruxelles, Belgique Golden Palace Casino Sports Temps plein

    Golden Palace recrute : Customer Care Lead (FR/NL/EN) – Online Gaming Vous êtes un leader passionné par l'expérience client et souhaitez évoluer dans l'industrie du jeu en ligne ? Golden Palace, acteur majeur du gaming en Belgique, recherche son Customer Care Lead pour superviser une équipe dédiée et garantir une satisfaction client optimale. Votre...

  • Customer Care Professional

    il y a 6 jours

    Bruxelles, Région de Bruxelles, Belgique Page Personnel Temps plein

    Customer Care Professional - Télétravail (H.F.X)- Vos tâches: Vous conseillez les clients par mail.Vous réalisez des tâches administratives (ouverture de dossier,...)Vous identifiez les besoins du client et leur proposez des solutions adaptées.Vous identifiez les opportunités de vente et suggérez de nouveaux produits adaptés aux besoins du...