Telecommunications Engineer

il y a 6 jours

Laeken, Belgique OneSource Consulting Temps plein

Job Title: Telecom Engineer Languages Required: English & French Work Location: Brussels, VLG (Hybrid, 2-3 days/week onsite) Contract Duration: As soon as possible - 05/03/2026 Job Description - Roles and Responsibilities The Telecom Engineer Mid-Level will integrate into the team and contribute to daily support. They will participate in troubleshooting, optimizing, improving, and implementing Cisco telephony solutions (and related products). They will also assist senior telecom engineers in managing and executing projects. They will guide end users in the deployment of telephony services. Strong technical communication and change management skills are essential. Required technical skills: 1. Cisco Collaboration: CUCM / IM&P / CUC / EXP CE Solution administration (lifecycle and update management, system maintenance); Technical configurations (configuration of physical phones or softphones according to company standards, configuration of background elements (CSS/DP/HP/RP/CPG/...). 2. Contact-center: UCCX Solution administration (basic knowledge of UCCX development); Technical configurations. 3. Supervision & Troubleshooting: Diagnosing faults, resolving incidents and managing new requests. 4. Optional technical skills Proficiency in the following "third party" solutions: Peterconnects attendant, MoYoBi/PhonexOne and Rightfax; Proficiency in the ServiceNow ticketing tool; Proficiency in the Webex environment (video conferencing); Knowledge of Microsoft SQL Server.

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