Service Delivery Manager
il y a 1 semaine
There’s a saying at Itineris: Together goes a long way. And we live like that. Whether your job is translating our customers’ needs into the best software solutions, or keeping our business running smoothly, we’re united by the same mission: Growing our company and delivering innovative software that empowers energy and water utilities to engage better with their customers.What you will work on …The Service Delivery Manager will manage the delivery of support and managed services to our live utilities customers using our UMAX solution, executing the vision of service delivery to consistently exceed customer expectations through continuous improvement, efficiency, and an unwavering commitment to excellence.You are responsible for the cost-effective, timely and quality delivery of support and managed services.As our Service Delivery Manager, you…develop & maintain a strong professional relationship with your assigned customer(s)consistently execute & follow up long-term maintenance contractsare responsible for SLA achievement and a high level of customer satisfactionprovide input for permanent tracking of KPI's (financial, quality, schedule and risks/issues), and provide appropriate and frequent report-out(s) to different stakeholderscollaborate with a team of Service Delivery Consultants (functional and technical profiles) and other internal teams (e.g., R&D, Finance, Center of Excellence)anticipate and/or manage efficiently all significant changes under your supervisionsuggest & implement continuous improvements on standard processes and tools to drive operational efficienciesWhat you bring ...very good experience in service delivery managementbusiness knowledge on applied ERP or Applications solutionsaffinity with software development, and a keen interest in both functional and technical aspects of our solutions, to be able to effectively challenge and advise customersknowledge of the Utilities sector or similar is a strong advantagefamiliar with project methodologies such as Waterfall (Prince2) and Agile (Scrum, Scaled Agile), and has an ITIL certificationan analytical and proactive approach, with a problem-solving mentality and strong customer focuscommercial flair and excellent listening and negotiation skillsstrong oral & written communication & presentation skillsWhat we offer …A fast-growing and international environment with offices in beautiful Ghent (Belgium), bustling Atlanta (USA) and lively London (UK).Working with future-ready water and energy companies and building valuable utility expertise.Internal mobility, developing your career through various educational programs and growth paths.An entrepreneurial mindset where you have a direct impact on our growth journey.An open environment where we make it a priority to celebrate milestones, both big and small.Onboarding, learning and buddy programs to get ready for a smooth start in your new job.A flexible and inclusive working environment – where people can just be who they are, and where we offer flexible options for hybrid working so you can work in a way that suits you best.Competitive perks & benefits, because we want to help you reach your full potential, both at work and in your personal life.A lot of fun moments with an eye for sports, celebration and wellbeing, important for maintaining a healthy work-life balance.
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Service Delivery Manager
il y a 6 jours
Ghent, Belgique Itineris Temps pleinThere’s a saying at Itineris: Together goes a long way. And we live like that. Whether your job is translating our customers’ needs into the best software solutions, or keeping our business running smoothly, we’re united by the same mission: Growing our company and delivering innovative software that empowers energy and water utilities to engage better...
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Service Delivery Manager
il y a 6 jours
Ghent, Belgique Itineris Temps pleinThere's a saying at Itineris: Together goes a long way. And we live like that. Whether your job is translating our customers' needs into the best software solutions, or keeping our business running smoothly, we're united by the same mission: Growing our company and delivering innovative software that empowers energy and water utilities to engage better with...
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Service Delivery Manager
il y a 1 jour
Ghent, Belgique Itineris Temps pleinThere's a saying at Itineris: Together goes a long way. And we live like that. Whether your job is translating our customers' needs into the best software solutions, or keeping our business running smoothly, we're united by the same mission: Growing our company and delivering innovative software that empowers energy and water utilities to engage better with...
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Delivery Manager | Full-Service Agency
il y a 4 semaines
Ghent, Belgique Hyperion Temps pleinBen jij een Delivery Manager die structuur brengt, klanten tevreden stelt en ervoor zorgt dat alles blijft draaien? Lees dan verder! HIGHLIGHTS Sleutelrol: jij bent het kloppend hart tussen klanten en interne teams van 40-tal collega's Focus op planning, klantenopvolging en procesoptimalisatie Maak impact bij een full-service digital agency met uitdagende...
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Software Delivery Coach
il y a 2 semaines
Ghent, Belgique AE Temps pleinBij AE geloven we dat kwaliteit een gedeelde verantwoordelijkheid is binnen de volledige softwareontwikkelingscyclus. AlsSoftware Delivery Coach help je klanten om kwaliteitsprocessen naar een hoger niveau te tillen. Dankzij je expertise en coachende aanpak bouw je mee aan duurzame oplossingen die waarde leveren. Je zal impact maken in uitdagende projecten...
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Sales & Service Administrator
il y a 6 jours
Ghent, Belgique Lectra Temps pleinThis position will be dedicated to the management of customer contracts and its administrative processes in close collaboration with regional Sales, the administrators in the region, Head Quarter and Accounting. This position requires excellent communication skills, accuracy about figures, data and terms and conditions on all contracts / invoices /...
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Sales & Service Administrator
il y a 1 semaine
Ghent, Belgique Lectra Temps pleinThis position will be dedicated to the management of customer contracts and its administrative processes in close collaboration with regional Sales, the administrators in the region, Head Quarter and Accounting.This position requires excellent communication skills, accuracy about figures, data and terms and conditions on all contracts / invoices / approvals,...
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Manager Service
il y a 2 semaines
Ghent, Belgique Albert Heijn België Temps pleinManager Service Als Manager Service zorg jij ervoor dat onze klanten met een tevreden gevoel naar buiten gaan. Daarom bied je hen aan de kassa’s, het onthaal en het zelfscanplein een optimale service. Je bent een ervaren coördinator met een passie voor mensen. Termen als klantvriendelijkheid en behulpzaamheid zijn je op het lijf geschreven. Dankzij jouw...
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Account Manager Dental – Oost-Vlaanderen
il y a 6 jours
Ghent, Belgique Inizio Engage Temps pleinFor our client, we are seeking a dynamic and knowledgeable Account Manager specializing in dental implant workflows who excels not only in driving sales but also in supporting the complete patient journey. The ideal candidate has a forward-thinking digital mindset to have a deep understanding of our integrated digital workflows involved—from patient...
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Account Manager Dental – Oost-Vlaanderen
il y a 6 jours
Ghent, Belgique Inizio Engage Temps pleinFor our client, we are seeking a dynamic and knowledgeable Account Manager specializing in dental implant workflows who excels not only in driving sales but also in supporting the complete patient journey. The ideal candidate has a forward-thinking digital mindset to have a deep understanding of our integrated digital workflows involved—from patient...
