IT Technical Implementation Engineer EMEA

il y a 2 semaines

Bruxelles, Région de Bruxelles, Belgique Terumo Blood and Cell Technologies Temps plein

Requisition ID: 33270

At Terumo Blood and Cell Technologies, our 7,000+ global associates are proud to come to work each day, knowing that what we do impacts the lives of patients around the world.

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient's life every second of every day and are committed to continuing to increase the number of patients we serve.

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Consider joining our team and unlock your potential.

JOB TITLE: IT TECHNICAL IMPLEMENTATION ENGINEER EMEA

JOB SUMMARY

Apply in-depth knowledge of IT systems and networks to integrate Terumo BCT blood-processing equipment into customers' IT environments.

  • Become certified to install, implement and support Terumo BCT Software products at customer sites
  • Perform installations/implementations of Software Solutions at customer sites, interacting with customers' technical staff as necessary
  • Provide Support for our Software Solutions to our existing customers
  • Provide Software related Sales Support to the EMEA Commercial Organization
  • Actively participate in Global Cross-Functional teams

ESSENTIAL DUTIES AND RESPONSIBILITIES

SKILLS

Product Implementations and Customer Support:

  • Assist in defining the implementation and support processes and tactics for Terumo BCT Software Solutions in EMEA.
  • Provide on-site guidance to EMEA customers and the IT support persons at Customer Site with the installation, full configuration and support of Servers, PC's, and peripheral devices that interact with Terumo BCT products, per specifications.
  • Respond to support requests from EMEA customers to resolve problems with product installation or usage.
  • Document each installation (i.e., create and maintain the "as built" records) and provide installation reports
  • Maintain proficiency as products and customer-support policies mature.
  • Define and conduct training for Terumo BCT and Distributor Technical Service Engineers (EMEA) on basic installation and troubleshooting activities of Terumo BCT products.
  • Support and coach the trained Terumo BCT and Distributor Technical Service Engineers (EMEA) for basic installation and troubleshooting activities.
  • Work cross-functionally within EMEA and on a global level to gain & maintain customer satisfaction.
  • Keep track of complete inventory of equipment used in installations and validations.
  • Collaborate with field-service technicians to continually improve the experience of the customer and the efficiency and quality of field activities.
  • Collaborate with Sales teams across EMEA to provide Sales Support regarding the offered Software Solutions.
  • Perform any other additional duties or projects as assigned.

MINIMUM QUALIFICATION REQUIREMENTS

Education

Bachelor level education in the area of Computer Science (or equivalent thereof).

Experience

  • 2 - 5 years proven track record in IT consulting and implementation, or in a professional IT environment, including implementing hardware and software solutions and diagnosing /resolving problems
    • Favor will be given to candidates with experience in:
      • A medical device or related industry
      • Integrating special-purpose electronic devices into general-purpose, business networks
      • Supporting international customers who are external to one's own organization
      • Conducting training of other qualified individuals

Skills

  • In line with Terumo BCT's Core Values
    • Respect – Appreciative of others
    • Integrity – Guided by our Mission
    • Care – Empathetic to Patients
    • Quality – Committed to Excellence
    • Creativity – Striving for Innovation
  • Proficiency in functional/technical IT skills: knowledge of installation and troubleshooting of IT HW & SW
  • Good knowledge of database concepts (SQL) and assist with database deployments. Proficient with the use of SQL*plus/SQL queries
  • Good knowledge of wired and wireless networks: TCP/IP connectivity, Routing, Network Address Translation (NAT), HTTP/HTTPS, Security Protocols, …
  • Excellent presentation & didactic skills
  • Technical learning
  • Problem solving/solution provider
  • Excellent written & oral English language skills and at least one other European language
  • Strong overall communication skills/ interpersonal savvy
  • Strong organizational, planning & priority setting skills

ADDITIONAL INFORMATION

  • Based: Brussels office - EMEA
  • Reporting to: Software Support Manager- EMEA.
  • Must be willing and able to travel extensively (up to 50%) throughout EMEA
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