Technical Support Engineer

il y a 3 semaines


Bruxelles, Région de Bruxelles, Belgique ConSol Partners Temps plein

Technical Support Engineer (2nd Line) – IT Operations

Location: Brussels, Belgium

Department: IT Operations

Job Type: Full-Time, Freelance

Working Hours: 40 hour week

About Us:

Consol Partners is working with a leading EU institution that places technology at the core of its success. Our client's IT Operations team is integral in maintaining the stability, security, and efficiency of their infrastructure, ensuring smooth operations for internal and external users. We are currently seeking a dedicated and skilled Technical Support Engineer (2nd Line) to join their dynamic team.

Role Overview:

As a 2nd Line Technical Support Engineer, you will be the first point of contact for complex IT issues and will play a key role in maintaining and supporting the bank's IT infrastructure. You will be responsible for monitoring, maintaining, and troubleshooting a wide range of technologies while providing outstanding service to internal users. This is an exciting opportunity to be involved in cutting-edge technology in a fast-paced, dynamic environment.

Key Responsibilities:

  • Technical Support: Provide 24/7 support to internal and external users, troubleshooting and resolving escalated IT issues as the 2nd line of support.
  • Maintenance & Testing: Perform scheduled maintenance tasks, system tests, and follow procedures to ensure systems are validated and operational.
  • Incident Management: Analyze IT problems, document incidents, and propose effective solutions to improve system reliability and processes.
  • Security Oversight: Ensure external technicians comply with security protocols and oversee their access and movements within the bank's systems.
  • User Support: Offer timely, friendly support to users by using available documentation and escalate complex issues to 3rd line support when necessary.
  • Continuous Learning: Stay updated with emerging technologies and industry trends to enhance knowledge and maintain high levels of service quality.

Key Skills & Experience:

Technical Proficiency:

  • Windows Server & Workstation, O365, and Azure Cloud basics
  • Linux, Solaris
  • VMWare & VCS
  • Networking (Cisco Nexus, Paloalto), Firewalls, and BigIP (F5)
  • SAN / Storage (IBM Storwize, Flash, SVC, Brocade DCX SAN)
  • Backup Systems (Veritas NetBackup, Oracle SL4000)
  • Security knowledge (PKI, Certificates)
  • Monitoring Tools: Experience with tools like Nagios, Icinga, MonitorNow, Jaws, and Incident tracking (ServiceNow, ITIL)
  • Problem-Solving: Ability to critically analyze IT issues and identify root causes and solutions.
  • Documentation & Process Knowledge: Strong understanding of IT documentation and ITIL processes.
  • Communication Skills: Excellent interpersonal skills to communicate effectively with team members, users, and external contractors.

Desirable Skills:

  • Previous experience working in a financial or banking environment is a plus.
  • Certification in ITIL, Microsoft, or related IT fields would be advantageous.

If you are interested in hearing more, please apply and we will be in contact


  • Technical Support Engineer

    il y a 17 heures


    Bruxelles, Région de Bruxelles, Belgique Infoplus Technologies UK Limited Temps plein

    About the RoleWe are seeking a highly skilled and experienced Desktop Support Engineer to join our team. The successful candidate will be responsible for providing top-notch support to end-users across the organization, ensuring minimal downtime and optimal system performance.Main Responsibilities:To administer 2nd line support, responding to user requests...


  • Bruxelles, Région de Bruxelles, Belgique Wipro Temps plein

    About Us: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their...


  • Bruxelles, Région de Bruxelles, Belgique Intuitive Temps plein

    Company Description Company Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As pioneer and leading company in the field of robotic-assisted surgery, we strive to...


  • Bruxelles, Région de Bruxelles, Belgique Intuitive Surgical Temps plein

    Company DescriptionCompany DescriptionAt Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.As pioneer and leading company in the field of robotic-assisted surgery, we strive to foster an...

  • Technical Support Specialist

    il y a 21 heures


    Bruxelles, Région de Bruxelles, Belgique Brainbridge IT Staffing Temps plein

    Job Description:We are looking for a skilled Support Engineer to provide first-line technical support for Windows and Intel-based systems. The ideal candidate will be responsible for resolving hardware and software issues, collaborating with other IT teams to solve complex problems, and providing technical support to end users.About Us:Brainbridge IT...

  • Technical Support Specialist

    il y a 21 heures


    Bruxelles, Région de Bruxelles, Belgique Brainbridge IT Staffing Temps plein

    Job OverviewWe are seeking an experienced Support Engineer (WinTel) to provide top-notch technical support for Windows and Intel-based systems.


  • Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps plein

    Social network you want to login/join with:Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.Our people make all the difference in our success. Today, we are a global team of...


  • Bruxelles, Région de Bruxelles, Belgique MSX International Temps plein

    Technical Support Team will be responsible for delivering a high quality service to the client. Provide remote technical support to the Aftersales Network and Field Service Engineer Team, in case of difficult repairs or diagnosis for legacy and new models Providing insights and suggestion to the Field Service Engineer Team on how to solve a case,...


  • Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps plein

    Social network you want to login/join with:Endpoint Technical Support EngineerClient: EuroclearLocation: Not specifiedJob Category: OtherEU work permit required: YesJob Reference: dee10ba9f99dJob Views: 67Posted: 23.01.2025Expiry Date: 09.03.2025Job Description:Please note that this is a permanent position and we do not offer freelance/contract arrangement...

  • Support Engineer

    il y a 3 semaines


    Bruxelles, Région de Bruxelles, Belgique Norconsulting Global Recruitment Temps plein

    In Norconsulting we are currently looking for a Support Engineer - Visual Basic to join us in Brussels in a freelancer opportunity for a major IT Consultancy firm. Duration: long term Location: Onsite in Brussels Rate: 300 - 370 Euros per working day Type of assignment: Full-time (8h/day, Monday to Friday) Skills – Visual Basic 6, Net, SQL Server...

  • Support Engineer

    il y a 2 semaines


    Bruxelles, Région de Bruxelles, Belgique Norconsulting Global Recruitment Temps plein

    Recruitment Consultant at Grupo NorconsultingIn Norconsulting we are currently looking for a Support Engineer - Visual Basic to join us in Brussels in a freelancer opportunity for a major IT Consultancy firm.Duration: long termLocation: Onsite in BrusselsRate: 300 - 370 Euros per working dayType of assignment: Full-time (8h/day, Monday to Friday)Skills –...


  • Bruxelles, Région de Bruxelles, Belgique Euroclear Temps plein

    Division: Group Technology Services (GTS) Please note that this is a permanent position and we do not offer freelance/contract arrangement for the role. We are looking for a Support Engineer with strong technical knowledge in an Endpoint environment using ECM and Intune to strengthen the team. About the team:  Come and join the End User Endpoint...

  • Technical Project Engineer

    il y a 17 heures


    Bruxelles, Région de Bruxelles, Belgique Contracting Engineering Services - CES Temps plein

    About the JobWe are looking for a talented Technical Project Engineer to join our team at CES. As a key member of our team, you will be responsible for designing and executing technical projects related to HVAC, electrical and plumbing installations.Responsibilities:Develop and implement technical designs and specificationsCollaborate with cross-functional...

  • Product support engineer

    il y a 2 semaines


    Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps plein

    DescriptionWorried of federating all the talents around our projects of future, we are looking for aProduct Support Engineer (M/F)Technical DepartmentJob Description:Within the Technical Directorate, the Technical Product Support department is in charge of supporting airlines for in-service aeronautics structures.As a member of the team, your mission...

  • Technical/Project Engineer

    il y a 3 semaines


    Bruxelles, Région de Bruxelles, Belgique Essensium Temps plein

    Essensium is an expanding product development company that designs, produces, sells and provides service for Essensium real time Positioning System for forklifts (EPS), based on computer vision & AI technology (SafeTrack TM). We are solid and healthy company with brilliant people, flat no-nonsense culture. We do everything in-house, 100% in Belgium. We are...

  • Product support engineer

    il y a 3 jours


    Bruxelles, Région de Bruxelles, Belgique Sonaca Temps plein

    Description Worried of federating all the talents around our projects of future, we are looking for a Product Support Engineer (M/F) Technical Department Job description : Within the Technical Directorate, the Technical Product Support department is in charge to support airlines for in-service aeronautics structures. As a member of the...

  • Customer Support Engineer

    il y a 3 jours


    Bruxelles, Région de Bruxelles, Belgique Chipright Temps partiel

    Customer Support Engineer (Consultant)As part of this team, you will be guiding the customers to success. Our hyperspectral system hardware and software is used by companies all around the world. Delivering both a reliable and user-friendly experience tailored to each customer is key to make them successful. You will be actively working with engineers in the...

  • Customer Support Engineer

    il y a 4 semaines


    Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps plein

    Customer Support Engineer (Consultant)As part of this team, you will be guiding the customers to success. Our hyperspectral system hardware and software is used by companies all around the world. Delivering both a reliable and user-friendly experience tailored to each customer is key to making them successful. You will be actively working with engineers in...


  • Bruxelles, Région de Bruxelles, Belgique MULTIBOOST Temps plein

    We're Hiring: B2B Technical Sales Engineer (Electronics) Multiboost.eu is a European family business that develops and manufactures its own telecom products. To help bring our latest innovations to market, we're looking for a Technical Sales Engineer with a strong electronics background. Launch innovative telecom products in domestic and international...

  • Support Engineer

    il y a 4 semaines


    Bruxelles, Région de Bruxelles, Belgique SANDER. Temps plein

    Join a dynamic tech company as a Support Engineer Help solve technical challenges and grow your career in an innovative environment.Our partner, a Belgian company specializing in software development that ensures the security of citizens' identities, is looking for a new talentThis Belgian company, an expert in software design, currently provides Belgian...