Endpoint Technical Support Engineer, null

il y a 3 semaines


Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps plein

Social network you want to login/join with:

Endpoint Technical Support Engineer

Client: Euroclear

Location: Not specified

Job Category: Other

EU work permit required: Yes

Job Reference: dee10ba9f99d

Job Views: 67

Posted: 23.01.2025

Expiry Date: 09.03.2025

Job Description:

Please note that this is a permanent position and we do not offer freelance/contract arrangement for the role.

We are looking for a Support Engineer with strong technical knowledge in an Endpoint environment using ECM and Intune to strengthen the team.

About the team:

Come and join the End User Endpoint team We are the experts who design, implement and support the endpoint infrastructure. We deploy and patch applications delivered to Workstations (Laptops, desktops, virtual machines) and keep the underlying infrastructure up to date. The team delivers second and third-line support to end-users and the onsite support teams across all entities to deliver a great experience to Euroclear's engineers

About the role:

As Support Engineer, your mission is to provide our employees with reliable, secure, and fast end-user devices to reach their full potential. You will seamlessly support them in the provisioning of a great end-user experience with their devices by pushing and updating software, fixing bugs, and keeping a keen eye on device security.

Responsibilities:

  • Incident, request, problem management (2nd and 3rd line support) and project tasks
  • Provide application support for our internal client base
  • Deploy applications, debug, and solve related problems on physical and virtual workstations and endpoint infrastructure
  • Manage patching for applications and operating systems on these platforms
  • Report on application deployment progress and security baseline compliance
  • Create and modify standard operating procedures and actively contribute to continuously improve operational processes

Requirements:

  • 2-3 years of experience or equivalent in supporting a Windows end-user through ECM/SCCM and including application delivery (Laptops, VDIs, SCCM, debugging, analytical skills)
  • IT security principles and overall understanding of IT service management
  • Networks and firewalls knowledge
  • ECM/SCCM experience
  • Basic scripting skills with PowerShell, MSI or other
  • Experience with Win10/11 (OS / upgrade)
  • Problem-solving and debugging skills for application issues (MSI technology, read and understand installation log files, …)
  • Eager to spot and seize opportunities for simplification and automation
  • Customer-focused mentality with good communication skills both written and verbally
  • Proactive and transparent communication
  • Strong teamwork mentality

Nice to have:

  • Experience with third parties for workstation (SCOM / SCUP / TPM / Bios management / …)
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