Customer Experience Manager
il y a 2 semaines
Ben jij een ervaren People Manager met een sterke focus op change management en customer experience? Wil jij de klantbeleving naar een hoger niveau tillen bij een bedrijf dat toonaangevend is in geografische informatiesystemen (GIS)? Dit is jouw kans om impact te maken
Bij deze toonaangevende speler spelen technologie en innovatie een sleutelrol in het ondersteunen van bedrijven, industrie en overheden. Als Customer Experience Manager zal je de Customer Care-afdeling naar nieuwe hoogtes brengen en processen optimaliseren die het verschil maken voor duizenden klanten.
Verantwoordelijkheden:- Transformatie aansteken: Je analyseert, doet aanbevelingen en vernieuwt de werkzaamheden van de Customer Care-afdeling.
- Leiden en coachen: Als People Manager inspireer en coach je een team in een veranderende omgeving, met ruimte voor persoonlijke groei.
- Data en analyse inzetten: Je gebruikt jouw analytisch inzicht om klantgerichtheid en klanttevredenheid te verbeteren.
- Impact maken: Je werkt proactief verbeteringsvoorstellen uit die direct bijdragen aan het succes van de organisatie.
Hier heb je de mogelijkheid om niet alleen een team te leiden, maar ook actief bij te dragen aan de strategische richting van de organisatie.
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