Documentation Specialist
il y a 2 semaines
Hi,
This is Abdul from ConSol Partners.
One of my clients in Belgium is urgently hiring for a User Documentation and Training person. This is a fantastic opportunity to dive into a challenging role, offering both personal and professional growth. Please send a copy of your CV if you would like to apply.
Job Description:
Title: User Documentation and Training person
Location: Brussels, Belgium
Duration: 12+ months contract (extension possible)
Work Mode: Hybrid (2 days onsite and 3 days remote every week)
Tasks:
- Design, preparation and provision of basic training courses and updating of these courses during the release of applications for all users;
- Development and updating of training material (drafting user manuals for the applications for which he/she is responsible, course scenarios and FAQs, development of e-Learning videos and online aids, drafting of web pages, testing of new versions of applications, etc.) in close cooperation with the owners and project manager;
- First-level training support for users, mainly by e-mail and telephone
- Interaction with stakeholders (customer, users, project owners and the developers)
- Testing when requested by the project owner
Specific Expertise:
- Very good knowledge of MS Office (PPT, Word, Excel, Teams ,etc…), SMT
- Excellent writing and communication skills
- Good knowledge of one or more of the following tools: GIMP, ITIL, HTML, Flash, Visio, Confluence, Captivate, Camtasia would be an advantage.
- Proven experience in training is recommended
- Proven experience in the field of end-user support (telephone and online);
- Proven experience in drafting documentation and desirable specifically in training documentation (development and updating of manuals, coaching's, course scenario, FAQs, online help, online videos, quick guides, wikis update and testing of new applications);
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