Professional Services Consultant, null

il y a 3 semaines

Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps plein

Social network you want to login/join with:

Preferably you will be based in Rome OR Naples - other locations considered include Spain, France, The Netherlands and Egypt.

The Professional Services Consultant activities include but are not limited to:
  • Develops a thorough understanding of the customer engagement (objectives, project scope, business and technical requirements).
  • Leads technical conversations to clarify and assess all aspects of an engagement.
  • Plays a driving role in scoping meetings and helps in developing statements of work with the relevant work breakdown structures based on accurate analysis of customers' requirements.
  • Estimates work efforts.
  • Performs project risk analysis based on technical elements and implement mitigations plans.
  • Participates in design workshops with customers and/or partners and provides input as necessary.
  • Develops and improves project related documents with any required technical architecture diagrams. These documents might include High-Level Design, Low-Level Design, Migration Plan, Test Plan, Methods of Procedures, Network Implementation Plan, As-Built guide, etc.
  • Performs deployment, configuration, testing and troubleshooting of Fortinet security solutions in the customer environment. Work closely with PMO team to ensure successful completion of projects.
  • Assists customers through the rollout, migration or go-live phase for the deployed security solution.
  • Delivers knowledge transfer sessions for customer's staff on the relevant Fortinet security solutions.
  • Proactively communicates relevant project information to customer and/or Fortinet management as appropriate.
  • Participates in highly visible projects.
  • Owns and contributes to the resolution of complex technical escalations in relation to projects in delivery. Interfaces with Customers and other teams (TAC, Engineering, etc.).
  • Reviews peer documents for technical accuracy and quality assurance.
  • Ensures that project documents are accurate, complete, current and stored appropriately.
  • Completes and submits internal required administrative tasks (timesheets, activities report, project reports, etc.).
  • Continuously works on developing knowledge and skills to remain proficient with the relevant Fortinet technologies, products and services by using self-study materials or by attending trainings (as required).
  • Proposes and implements changes in relation to Professional Services practices.
  • Mentors new hires during onboarding phase. Provides insight on technical aspects as well as procedures and practices.
  • Contributes to Professional Services collateral such as templates, methodologies, best practices or lessons learned.
  • Works closely with services and sales organizations.

Some consultant engagements may be long term assignments with a single customer and involve regular attendance in the customer office.

Requirements:
  • 7+ years of experience in LAN/WAN/Internet consulting, support and/or administration.
  • 6+ years of experience with Network Security Products.
  • Vendor experience is a plus.
  • Experience working as a Professional Services consultant or engineer.
  • Expertise in NGFW and at least 4 of the following technologies: Email Security, Advanced Threat Protection, Endpoint Security, Application Security, Web Application Firewall, Network Security Management, SIEM, Network Virtualization, Software Defined Networks (SDN) and/or other cloud-based technologies.
  • Strong knowledge on 3rd party network or security solutions.
  • Experience in designing and implementing solutions for SMB, Enterprises and Telco/MSSP.
  • Very good presentation and technical documentation skills.
  • Good troubleshooting skills with a structured approach to problem solving. Ability to develop methodologies to progress on the resolution of technical issues.
  • Proven ability to work independently and in a team-oriented, collaborative environment.
  • Ability to elicit cooperation from a wide variety of sources, including senior management, clients, other departments, and executive team.
  • Ability to adapt seamlessly to shifting priorities, demands and timelines.
  • Ability to multitask between several projects and customer engagement, and collaborate with peers on project delivery.
  • Positive customer service attitude with excellent soft skills.
  • Ability to bring projects to successful completion through technical sensitivity.
  • Strong commitment and self-driven individual.
  • Extensive travel (up to 60%). Ability to travel at very short notice periods domestically and internationally as needed.
  • NSE 1-7 or equivalent. Other industry certification in relation to security or networking.
Education:

Master Degree in technical or management discipline and/or equivalent extensive work-related experience.

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