Junior Customer Service Team Lead
il y a 1 semaine
About us:
Poppy Mobility is redefining urban transportation with our innovative, flexible, and eco-friendly solutions. We provide a fleet of shared vehicles—including cars and vans.
Role Overview:
We are looking for a motivated Team Lead – Customer Service to lead a team of approximately 15 agents.
You will manage the daily operations across multiple communication channels, including live chat, email, and phone support. As a Team Lead, you'll play a vital role in ensuring our customers receive the best service possible, while helping your team grow and succeed. If you're passionate about customer satisfaction and eager to develop your leadership skills, we'd love to hear from you
Key Responsibilities
- Manage a team of 15 customer service agents, ensuring high performance, motivation, and tracking KPIs across live chat, email, and voice support channels.
- Lead by example, providing hands-on support for complex inquiries and escalated issues, maintaining a high standard of customer service.
- Monitor team performance in real-time, ensuring service level agreements (SLAs) are met consistently across all communication channels.
- Coach and mentor team members, providing ongoing feedback, training, and development to help them reach their full potential.
- Drive improvements in processes, workflows, and customer service techniques to enhance overall team efficiency and customer satisfaction.
- Foster a collaborative environment, ensuring open communication between agents, management, and other departments (e.g., Operations, marketing).
- Conduct regular 121's, providing actionable insights and setting goals to ensure continuous team development.
- Ensure that the team is aligned with the company's customer service standards and values.
- Stay informed on product updates, changes, and challenges, and communicate relevant information to the team to ensure they are always prepared to assist customers effectively.
What We're Looking For:
- While experience in a team leader or supervisory position is a plus, we're very open to candidates with ambition and a desire to grow into a leadership role.
- Excellent communication skills (both verbal and written) in Dutch or French and English.
- Ability to handle high-pressure situations and manage multiple priorities effectively.
- A customer-centric mindset with a passion for solving problems and improving the customer experience.
- Experience managing live chat, email, and voice support channels is a plus.
- Analytical skills to review customer service metrics and identify areas for improvement.
- Experience in the mobility, tech, or service industry is a bonus.
- Familiarity with customer service tools and CRM platforms.
Why Join Poppy Mobility?:
- Be part of a rapidly growing company that is at the forefront of urban mobility innovation.
- Competitive salary and benefits package.
- Opportunities for career development and growth.
- A collaborative, fun, and fast-paced work environment.
- Contribute to a company that values sustainability, technology, and excellent customer service.
-
Customer Service Team Lead
il y a 4 heures
Antwerpen, Flandre, Belgique Poppy Mobility Temps pleinAbout us: We are redefining urban transportation with our innovative, flexible, and eco-friendly solutions at Poppy Mobility. Our fleet of shared vehicles includes cars and vans that cater to diverse customer needs.Job Overview: We are seeking a motivated Senior Customer Support Specialist to lead a team of approximately 15 agents in managing daily...
-
Senior Customer Support Team Lead
il y a 6 jours
Antwerpen, Flandre, Belgique Poppy Mobility Temps pleinJob Description:We are looking for a skilled Customer Experience Leadership Role candidate to join our team at Poppy Mobility. In this role, you will lead a team of customer service agents, ensuring they provide exceptional service to our customers.The ideal candidate will have excellent communication skills, both verbal and written, in English. They will...
-
Client Service Team Lead
il y a 6 jours
Antwerpen, Flandre, Belgique The Room Antwerp Temps pleinAbout the Role:The Room Antwerp is a fast-growing fashion start-up that is making waves in the industry. We are looking for a dedicated Client Service Team Lead to play a key role in maintaining seamless business operations.Key Responsibilities:Administration: Ensure accurate reporting and compliance with tax regulations, maintain accurate financial records,...
-
Customer Service Officer
il y a 7 jours
Antwerpen, Flandre, Belgique Itzu Temps pleinVoor een familiebedrijf in de Antwerpse Haven zijn wij op zoek naar een Customer Service Officer (Junior) Het bedrijf beheert 150.000 m² aan magazijnen en runt een eigen multifunctionele terminal aan het Churchilldok. Je stapt in een levendige, operationele omgeving waar het team elke dag het beste van zichzelf geeft. En dat alles met een prachtig uitzicht...
-
Hospitality Team Lead
il y a 4 jours
Antwerpen, Flandre, Belgique COREcruitment Ltd Temps pleinWe are seeking a skilled and dedicated Hospitality Team Lead to join our restaurant team at COREcruitment Ltd.In this role, you will be responsible for leading by example and setting high standards for service quality and staff performance.The key responsibilities of this role include:Staff Supervision: Recruit, train, and supervise front-of-house staff,...
-
Junior Customer Service Officer
il y a 1 semaine
Antwerpen, Flandre, Belgique TN Belgium Temps pleinClient:Location:Antwerp, BelgiumJob Category:OtherEU work permit required:YesJob Reference:2f60ebfc247bJob Views:25Posted:10.02.2025Expiry Date:27.03.2025Job Description:Algemene infoRegio: AntwerpenGemeente: AntwerpenContract: Interim job met optie vast werkArbeidsovereenkomst: VoltijdsJob statuut: BediendeTijdsregeling: DagwerkFunctie omschrijvingVoor een...
-
Team Lead Infra
il y a 3 semaines
Antwerpen, Flandre, Belgique TN Belgium Temps pleinSocial network you want to login/join with:Team Lead Infra & Ops (ad interim), AntwerpClient: Equal-PlusLocation: Antwerp, BelgiumJob Category: OtherEU work permit required: YesJob Reference: 049d4c7eb865Job Views: 24Posted: 23.01.2025Expiry Date: 09.03.2025Job Description:Equal Plus Consulting has been engaged to search for a Team Lead Infra & Ops (ad...
-
Customer Service Operations Manager
il y a 7 jours
Antwerpen, Flandre, Belgique Poppy Mobility Temps pleinAbout us:At Poppy Mobility, we are redefining urban transportation with innovative and eco-friendly solutions. Our fleet of shared vehicles includes cars and vans.Role Overview:We are seeking a motivated Senior Customer Support Team Lead to lead a team of customer service agents. You will manage daily operations across multiple communication channels,...
-
Team Leader- Export
il y a 2 semaines
Antwerpen, Flandre, Belgique PSA BDP Temps pleinAbout PSA BDPPSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core...
-
Team Leader- Export
il y a 1 semaine
Antwerpen, Flandre, Belgique PSA BDP Temps pleinAbout PSA BDP PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide. We are a team that celebrates our unique diversity and close-knit community atmosphere. Our...
-
Team Leader- Export
il y a 7 jours
Antwerpen, Flandre, Belgique PSA BDP Temps pleinAbout PSA BDP PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide. We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core...
-
Team Leader Logistics
il y a 1 semaine
Antwerpen, Flandre, Belgique Inter IKEA Systems B.V. Temps pleinYou care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join...
-
Team Lead TBO Mobile Services, Antwerp
il y a 1 semaine
Antwerpen, Flandre, Belgique TN Belgium Temps pleinWe are looking for a passionate and result-driven Team Coach to inspire, coach, and steer a dynamic team of +/- 15 Technical Support Coordinators in the domain of Customer Interactions.This team supports almost all customer-facing teams (e.g., retail, contact centers, technicians) and assists them in providing a solution to the customer in both direct and...
-
Team Leader Customer Service
il y a 3 semaines
Antwerpen, Flandre, Belgique Medlog Nv Temps pleinMedlog maakt deel uit van de MSC Group, wereldwijd actief als containerrederij, logistieke speler, terminaluitbater, cruisespecialist, … Een variëteit van transport- en logistieke diensten worden ter beschikking gesteld aan ons wereldwijd klantbestand. Er wordt continu ge nvesteerd in assets om onze bestaande service naar onze klanten te verbeteren alsook...
-
Operations Team Leader
il y a 6 jours
Antwerpen, Flandre, Belgique MotorK Temps pleinWho are we?MotorK is the leading sales and marketing technology company in Europe, specializing in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience.We are on a fast and ambitious trajectory and serving 90% of...
-
Junior Customs Auditor
il y a 3 semaines
Antwerpen, Flandre, Belgique Belgie Vacature Temps pleinOnze klant is actief in de opslag en overslag van bulkgoederen.Voor hen zijn we op zoek naar een Junior Customs Auditor.Als Customs Auditor ben je verantwoordelijk voor:de controles van alle douaneformaliteiten voor de manipulaties uitgevoerd op de verschillende terminalentiteiten en rapporteert hierover intern op weekbasis;het tijdig uitvoeren van een...
-
Junior Customs Auditor
il y a 1 semaine
Antwerpen, Flandre, Belgique TN Belgium Temps pleinFunctieomschrijvingAls Customs Auditor ben je verantwoordelijk voor:de controles van alle douaneformaliteiten voor de manipulaties uitgevoerd op de verschillende terminalentiteiten en rapporteert hierover intern op weekbasis;het tijdig uitvoeren van een maandelijkse doorgedreven controle op de betrokken voorraadadministraties, maandelijkse stockreconciliatie...
-
Customer Service Team Lead
il y a 2 semaines
Antwerpen, Flandre, Belgique MEDLOG Transport & Logistics Temps pleinMedlog is een familiebedrijf met diepgewortelde waarden zoals passie, mensen, gelijke kansen en voortdurende evolutie. Wil jij een cruciale rol spelen in ons verhaal en ben je op zoek naar een opportuniteit om je leiderschapskwaliteiten binnen de maritieme sector te zetten? Dan ben jij misschien wel de perfecte kandidaat Wat ga je doen? Je bent samen met je...
-
Customer Service Analyst
il y a 1 semaine
Antwerpen, Flandre, Belgique Codux Temps pleinAs a Customer Service Analyst, you're the bridge between Business and Technology, optimizing workflows and enhancing customer satisfaction. You spot roadblocks, drive digital transformation, and implement smart, cost-effective solutions. With your expertise, users seamlessly adopt Salesforce, while you collaborate with teams to bring innovative solutions to...
-
Customer Service Representative
il y a 1 semaine
Antwerpen, Flandre, Belgique TN Belgium Temps pleinSocial network you want to login/join with:Client:Location:Antwerp, BelgiumJob Category:OtherEU work permit required:YesJob Reference:0624b53bf986Job Views:4Posted:06.03.2025Expiry Date:20.04.2025Job Description:If you are a communicative person who is looking for a new career path and also understands the importance of delivering the best customer service,...
