Customer Service Operations Manager

il y a 7 jours


Antwerpen, Flandre, Belgique Poppy Mobility Temps plein

About us:

At Poppy Mobility, we are redefining urban transportation with innovative and eco-friendly solutions. Our fleet of shared vehicles includes cars and vans.

Role Overview:

We are seeking a motivated Senior Customer Support Team Lead to lead a team of customer service agents. You will manage daily operations across multiple communication channels, including live chat, email, and phone support. As a team lead, you will play a vital role in ensuring our customers receive exceptional service, while helping your team grow and succeed.

Key Responsibilities:

  • Manage a team of customer service agents, ensuring high performance, motivation, and tracking KPIs across live chat, email, and voice support channels.
  • Lead by example, providing hands-on support for complex inquiries and escalated issues, maintaining a high standard of customer service.
  • Monitor team performance in real-time, ensuring service level agreements (SLAs) are met consistently across all communication channels.
  • Coach and mentor team members, providing ongoing feedback, training, and development to help them reach their full potential.
  • Drive improvements in processes, workflows, and customer service techniques to enhance overall team efficiency and customer satisfaction.
  • Foster a collaborative environment, ensuring open communication between agents, management, and other departments (e.g., Operations, marketing).
  • Conduct regular 1:1 meetings, providing actionable insights and setting goals to ensure continuous team development.
  • Ensure that the team is aligned with the company's customer service standards and values.


  • Antwerpen, Flandre, Belgique The Room Antwerp Temps plein

    Operations & Client Service ManagerFull-TimeThe Room is a fashion e-commerce platform that has been pushing the traditional boundaries of e-commerce since 2021. With passionately created timeless designs and a strong focus on community engagement, we offer a unique online destination where minimalist design with a twist meets the creativity and input of our...


  • Antwerpen, Flandre, Belgique The Room Antwerp Temps plein

    Operations & Client Service Manager Full-Time The Room is a fashion e-commerce platform that has been pushing the traditional boundaries of e-commerce since 2021. With passionately created timeless designs and a strong focus on community engagement, we offer a unique online destination where minimalist design with a twist meets the creativity and input of...


  • Antwerpen, Flandre, Belgique The Room Antwerp Temps plein

    Operations & Client Service Manager Full-Time The Room is a fashion e-commerce platform that has been pushing the traditional boundaries of e-commerce since 2021. With passionately created timeless designs and a strong focus on community engagement, we offer a unique online destination where minimalist design with a twist meets the creativity and input of...


  • Antwerpen, Flandre, Belgique The Room Antwerp Temps plein

    The Room is a fashion e-commerce platform that has been pushing the traditional boundaries of e-commerce since 2021. With passionately created timeless designs and a strong focus on community engagement, we offer a unique online destination where minimalist design with a twist meets the creativity and input of our international Roomies community.Objective:We...


  • Antwerpen, Flandre, Belgique The Room Antwerp Temps plein

    We are looking for a talented Operations and Customer Experience Director to join our team at The Room Antwerp. As a key member of our operations team, you will be responsible for maintaining seamless business operations and ensuring exceptional customer experiences.About the RoleThis is a dynamic and fast-paced environment where creativity, innovation, and...

  • Operations Manager

    il y a 2 semaines


    Antwerpen, Flandre, Belgique Green Recruitment Temps plein

    For a world's leading company, delivering cutting-edge and innovative wind energy solutions, that is committed to transforming the future of renewable energy, we're looking for an Operations Manager – Wind Energy Offer An exciting opportunity within the booming industry of renewable wind energy. You'll join an organisation that is providing...

  • Customer Service Manager

    il y a 7 jours


    Antwerpen, Flandre, Belgique Supplychains BV Temps plein

    Get AI-powered advice on this job and more exclusive features.Seniority LevelAssociateEmployment TypeFull-timeJob FunctionAdministrativeCustomer ServiceManagementIndustriesTransportationLogisticsSupply ChainStorageGet notified about new Customer Service Manager jobs in Asse, Flemish Region, Belgium.#J-18808-Ljbffr


  • Antwerpen, Flandre, Belgique COREcruitment Ltd Temps plein

    At COREcruitment Ltd, we are seeking a seasoned Food Service Operations Manager to oversee the daily operations of our restaurant.The ideal candidate will have strong leadership skills and a passion for hospitality. Key responsibilities include managing staff, ensuring exceptional service standards, and maintaining high food quality and safety standards.In...


  • Antwerpen, Flandre, Belgique The CHILLAFISH Company Temps plein

    Do you crave for an international working environment? Do you dream about coordinating sales orders, purchase orders and stock reporting with eye for details? Do you like to dive into complex processes and execute them with proper planning? Do you love to manage multiple tasks without losing oversight? We are looking to strengthen our team with a "Customer...

  • Operations Manager

    il y a 6 jours


    Antwerpen, Flandre, Belgique Amazon Transport Belgium SRL Temps plein

    This position requires an early shift with 04:00am start time.Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. It's driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across...


  • Antwerpen, Flandre, Belgique Poppy Mobility Temps plein

    About us: Poppy Mobility is redefining urban transportation with our innovative, flexible, and eco-friendly solutions. We provide a fleet of shared vehicles—including cars and vans. Role Overview: We are looking for a motivated Team Lead – Customer Service to lead a team of approximately 15 agents. You will manage the daily operations across...


  • Antwerpen, Flandre, Belgique Poppy Mobility Temps plein

    About us:Poppy Mobility is redefining urban transportation with our innovative, flexible, and eco-friendly solutions. We provide a fleet of shared vehicles—including cars and vans.Role Overview:We are looking for a motivated Team Lead – Customer Service to lead a team of approximately 15 agents.You will manage the daily operations across multiple...


  • Antwerpen, Flandre, Belgique Poppy Mobility Temps plein

    About us: Poppy Mobility is redefining urban transportation with our innovative, flexible, and eco-friendly solutions. We provide a fleet of shared vehicles—including cars and vans. Role Overview: We are looking for a motivated Team Lead – Customer Service to lead a team of approximately 15 agents. You will manage the daily operations across multiple...

  • Service Delivery Manager

    il y a 2 semaines


    Antwerpen, Flandre, Belgique HCLTech Temps plein

    Service Delivery Manager – Telecom (Flemish Speaker) Work Location - Zaventem (Hybrid) The Service Delivery Manager is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process. Conduct Service Management Reviews: In collaboration with key Client stakeholders, establish and...

  • Logistics Operations Manager

    il y a 2 semaines


    Antwerpen, Flandre, Belgique TN Belgium Temps plein

    Social network you want to login/join with:Logistics Operations Manager - Transport - Region of Willebroek, AntwerpClient:Location: Antwerp, BelgiumJob Category: OtherEU work permit required: YesJob Reference:74ab93e422d1Job Views:4Posted:03.03.2025Expiry Date:17.04.2025Job Description:The Logistics Operations Manager will be:Selecting, managing and...

  • Customer Solutions Manager

    il y a 1 semaine


    Antwerpen, Flandre, Belgique Snatch UP Temps plein

    Customer Solutions Manager - Architectural ServicesLocation: [Insert Location]Experience: [Insert Experience]Job Type: [Insert Job Type]Job DescriptionA fast-growing technology startup in the Architectural Services industry seeks a dynamic Customer Solutions Manager to drive sales by bridging technical expertise and business needs. This remote role (EU...

  • Customer Service Manager

    il y a 5 jours


    Antwerpen, Flandre, Belgique Infinity Quest Temps plein

    5+ years of experience in customer service management environment, with a focus on LAN, WAN, WLAN and Unified Communication services.Prior Knowledge and SkillsStrong understanding of networking technologies (TCP/IP, routing, switching, LAN/WAN configurations) and Unified Communication platforms Experience with ITIL processes and service level management...

  • Customer Service Officer

    il y a 2 semaines


    Antwerpen, Flandre, Belgique GXO Logistics, Inc. Temps plein

    Logistics at full potential Are you fuelled by the satisfaction of supporting and serving our valued customers? Is delivering top-notch customer service your passion and priority? If so, then seize the opportunity to join us as a full-time Customer Service Officer at our Antwerp site. As a Customer Service Officer, you'll play a pivotal role in ensuring...

  • Customer Service Manager

    il y a 2 semaines


    Antwerpen, Flandre, Belgique Bleckmann B.V. Temps plein

    Originally established as a local Dutch and Belgian logistics service provider for companies in the fashion industry, we have grown into an award-winning international 3PL logistics company serving many renowned brands across various consumer goods sectors.We combine years of expertise with an innovative, data-driven approach, strongly focusing on knowledge...


  • Antwerpen, Flandre, Belgique Green Recruitment Temps plein

    For a world's leading company, delivering cutting-edge and innovative wind energy solutions, that is committed to transforming the future of renewable energy, we're looking for an Operations Manager – Wind Energy Offer An exciting opportunity within the booming industry of renewable wind energy. You'll join an organisation that is providing sustainable...