Technician (Service Desk) - English/French Speaking
il y a 2 semaines
Who we are:
For 75 years, NATO's mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.
Our technology and cyber experts allow NATO to conduct critical operations, protect NATO's airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.
Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.
About the job:
Based in Brussels, Belgium you will join the Agency as we embark on a journey to transform our IT services to support NATO's Digital Endeavour. You will join CSU Brussels, which is the leading provider of Communications and Information System (CIS) products and services to locally based NATO entities such as the NATO Headquarters and International and Military Staff. CSU Brussels enables end-to-end CIS services and manages critical technological capabilities during peacetime, crisis and war.
We are looking for a driven and enthusiastic Technician (Service Desk) – English/French Speaking who will take on the following roles and responsibilities:
- Provides customer/user support for incident resolution and requests reported to the Centralized Service Desk;
- Creates, maintains, and utilizes standard operating procedures, processes and support documentation;
- Validates and assures escalation processes are monitored for SLA compliance;
- Establishes strong working relations with customers and team members;
- If required, works on a shift pattern to provide 24/7 coverage.
For a full list of duties, please review the job description on the NCI Agency career site.
Please note that the internal job title for this role is Technician (Customer Service Desk).
About you:
The valuable knowledge and experience that you bring to this role are:
- Higher vocational training in a relevant discipline with 1 year post-related experience. Or a secondary educational qualification with 3 years post-related experience.
- Knowledge of and experience in the installation, maintenance and troubleshooting of OS Windows, MS Office, and common desktop applications;
- Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access, Notebooks, Remote Access and WLAN);
- Experience in demanding customer facing roles and in end-user support;
- Experience in performing user administration in MS Active Directory and Exchange;
- Experience of Outlook configuration and troubleshooting in an MS exchange environment;
- ITIL 4 knowledge;
- Fluency in English and (minimum) Intermediate Proficiency in French, both written and spoken.
What we offer:
- Genuinely meaningful work as part of the most successful alliance in history;
- 3 year contract with competitive tax-free salary and household and children's allowances;
- Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
- Excellent private health insurance scheme;
- Generous annual leave of 30 days plus official holidays;
- NATO Pension Scheme;
- Development programs such as professional training, wellbeing, and more.
To learn more about NCI Agency and our work, please visit our website.
The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.
Additional details on the conditions of application can be found via the NCI Agency career site.
#J-18808-Ljbffr-
Consultant (English/French Speaking)
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Vallum Associates Temps pleinSenior Power System Consultant Location: Brussels - hybrid x2-3 days a week in the office German, Dutch or French speaking would be ideal
-
C004145 Technician
il y a 2 jours
Bruxelles, Région de Bruxelles, Belgique EMW, Inc. Temps pleinDeadline Date: Monday 31 March 2025Requirement Title: CSU Brussels Technician (Service Desk)Location: Brussel, Belgium Full time on-site: Yes Total Scope of the request (hours): 836 Required Start Date: ...
-
Service Technician
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique VHCHealth Temps pleinPosition Title: Service TechnicianPurpose & Scope:The Service Desk Technician is responsible for the daily support of VHC personal computers, associated peripherals, software, and Avaya Telecomm System, including iPhone support. This position involves general troubleshooting, maintenance, repair, and support tasks for all VHC IT systems. The technician is...
-
French and Dutch speaking Project Administrator
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique French Selection UK Temps pleinFRENCH SELECTION (FS)French and Dutch speaking Project AdministratorLocation: Dilbeek, Belgium - West Brussels area Hybrid working available - 2 days in the office a weekSalary: up to 35000€ per annum plus benefitsRef: 8167FDBTo apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference:...
-
French and Dutch speaking Project Administrator
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique French Selection UK Temps pleinFRENCH SELECTION (FS)French and Dutch speaking Project AdministratorLocation: Dilbeek, Belgium - West Brussels area Hybrid working available - 2 days in the office a weekSalary: up to 35000€ per annum plus benefitsRef: 8167FDBTo apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference:...
-
French speaking Automation Engineer
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique Cognizant Temps pleinTitle: French speaking Automation Engineer (PCS7 Engineer)Job Summary:Ensure L2 and L3 IT support for Industrial DCS structure (typically PCS7) by responding to technical incidents and IT requests from Data Owners.Analyze users' issues and work with the team for improvement.Communicate with different teams during investigations such as: Monitoring team, IT...
-
Service Desk Engineer
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps pleinAn NGO active in the health sector, researching treatments for diseases.Position: Service Desk EngineerThe Service Desk Engineer ensures end-users can make the best use of their equipment and applications. He/she participates in the setup and configuration of network and cloud infrastructure.Responsibilities:Provide support in case of user requests or...
-
Service Desk Operator
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps pleinAs a service desk operator, you'll be the first point of contact for computer users who've got problems or need assistance. You may be working for an information technology company helping its customers, or as part of an internal service desk team supporting other employees. Either way, you'll be helping users to continue working efficiently and increasing...
-
Service Desk Agent
il y a 4 jours
Bruxelles, Région de Bruxelles, Belgique Contraste Europe Temps pleinJoin Contraste as a Service Desk Agent.Experience: Minimum 3 years in an ITIL environment.Technologies : Windows 10, Office 2016, O365, Windows Server, ITSM (SCSM, TopDesk, ServiceNow), Cisco telephonyLanguage: Proficiency in French and English (written and spoken)Team: IT support within a collaborative and growing teamContraste Europe is a key player in IT...
-
Dutch and French Speaking Customer Support Officer
il y a 3 jours
Bruxelles, Région de Bruxelles, Belgique Nexeo Temps pleinNexeo is a consultancy company that supports its clients in the banking, finance, and insurance sectors. We are currently seeking a Dutch and French Speaking Customer Support Officer to join our team in Belgium.The ideal candidate will have at least 2 years of experience in customer service, proficiency in MS Office, and fluency in Dutch and French with...
-
Service Desk Manager
il y a 3 semaines
Bruxelles, Région de Bruxelles, Belgique Orange SA Temps pleinAbout the RoleOrange Cyberdefense, an Orange Group company, is one of the world's leading cyber security services and solutions providers and enjoys 25 years' experience in the field of global information security, providing products and services for leading organisations in over 160 countries.We are building a safer digital society, protecting individual...
-
Help Desk Technician
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps pleinAs an IT technical support officer, you'll install and configure computer systems, diagnose hardware and software faults, and solve technical and application problems, either over the phone or in person.You'll cover one or more areas of expertise, depending on the size of the organisation you work for. It's common practice for a technical IT support team to...
-
Junior Helpdesk Technician
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique Brayton Global Temps pleinWe are currently looking for several Junior Helpdesk Support Technicians for a prestigious client in Brussels, Belgium (on-site work).DESCRIPTIONMain tasksMake an initial assessment of incident, attempt to resolveRecord and track incident and problem information in a ticketing systemMonitor progress of incident resolution relative to the appropriate...
-
Junior Helpdesk Technician
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Brayton Global Temps pleinWe are currently looking for several Junior Helpdesk Support Technicians for a prestigious client in Brussels, Belgium (on-site work). DESCRIPTION Main tasks Make an initial assessment of incident, attempt to resolve Record and track incident and problem information in a ticketing system Monitor progress of incident resolution relative to the...
-
Junior Helpdesk Technician
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique Brayton Global Temps pleinDirect message the job poster from Brayton GlobalTalent Acquisition Specialist at Brayton GlobalWe are currently looking for several Junior Helpdesk Support Technicians for a prestigious client in Brussels, Belgium (on-site work).DESCRIPTIONMake an initial assessment of incident, attempt to resolveRecord and track incident and problem information in a...
-
junior it help desk technician
il y a 3 semaines
Bruxelles, Région de Bruxelles, Belgique BUSINESS & ICT CONSULTING Temps pleinBusiness & ICT Consulting operates from Belgium and Luxembourg; making it easier for its customers to implement and manage their ICT departments truly aligned with new arising models of organizations built on sustainable development and innovation.Job DescriptionWe are actively looking for a Junior IT Help Desk Technician to provide user support and customer...
-
Team Leader Service Desk NL/FR
il y a 3 semaines
Bruxelles, Région de Bruxelles, Belgique Belgie Vacature Temps pleinMy client, a company in full expansion, is looking to hire a skilled IT Service Desk Team Leader to assist their clients with all IT-related technical support issues.Responsibilities:Coordinate the IT Support Engineer team members in their daily duties of attending to clients who come to make inquiries and facilitate a good customer service culture in team...
-
Team Leader Service Desk NL/FR
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique Select Human Resources n.v Temps pleinFunctieomschrijvingCoordinate the IT Support Engineer team members in their daily duties of attending to clients who come to make inquiries and facilitate good customer service culture in team members.Evaluate and assess service delivery performance metrics and carry out surveys on clients to weigh the level of service delivery in the company.Keep record of...
-
Team Leader Service Desk NL/FR
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps pleinSocial network you want to login/join with:Job Responsibilities:Coordinate the IT Support Engineer team members in their daily duties of attending to clients who come to make inquiries and facilitate good customer service culture in team members.Evaluate and assess service delivery performance metrics and carry out surveys on clients to weigh the level of...
-
Consultant (English/French Speaking)
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Palo Alto Networks Temps pleinWe are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. As a member of our team, you will be shaping the future of cybersecurity. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are...
