junior it help desk technician

il y a 3 semaines


Bruxelles, Région de Bruxelles, Belgique BUSINESS & ICT CONSULTING Temps plein

Business & ICT Consulting operates from Belgium and Luxembourg; making it easier for its customers to implement and manage their ICT departments truly aligned with new arising models of organizations built on sustainable development and innovation.

Job Description

We are actively looking for a Junior IT Help Desk Technician to provide user support and customer service at one of our clients in Brussels.

Main Job Duties and Responsibilities

  • Respond to requests for technical assistance in person, via phone, chat, or email.
  • Diagnose and resolve technical hardware and software issues.
  • Research questions using available information resources.
  • Advise users on appropriate action.
  • Follow standard help desk procedures (ITIL).
  • Log all help desk interactions (ticketing systems).
  • Redirect problems to the correct resource.
  • Identify and escalate situations requiring urgent attention.
  • Track and route problems and requests and document resolutions.
  • Stay current with system information, changes, and updates.

Education

  • IT Graduate or equivalent professional experience.

Experience

  • Minimum 1 year of experience.
  • Good knowledge of Windows, Office Suite & O365.
  • General knowledge of Windows Server.
  • General knowledge of Network Infrastructure, Storage, and Backup Solutions.

Languages

  • FR & NL (EN is a plus).

Personality

  • Oral and written communication skills, learning skills, customer service orientation.
  • Problem analysis, problem-solving, adaptability, team interaction, planning, and organizing.
  • Attention to detail, stress tolerance.

What Do We Offer?

  • We will support you throughout your career with appropriate training and rewards for your involvement.
  • You are part of an innovative organization, where a collaborative working style emphasizes teamwork, trust, and tolerance for diverging opinions.
  • You will be fully integrated into our team and will receive the necessary in-house training (Business Training) and professional guidance.
  • Attractive salary package with insurance (group & hospital), meal & eco cheques, car.

Send your resume and motivation letter to sourcing@businessict.eu – at the attention of Miriam Burm.

Interested in Our Service Offering? Connect with Us.#J-18808-Ljbffr
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