Credit Operations Manager

il y a 1 semaine


Bruxelles, Région de Bruxelles, Belgique OneSource Consulting Temps plein

Role: Operations Credit Officer

Location: 1000 Brussels, Belgium

Duration: 9 months (with possible extension)

Languages: English, Dutch and French

JOB DESCRIPTION:

As a Credit Officer, you will initially be responsible for managing credit requests via telephone. Your role will evolve to include follow-ups on credit requests, ensuring compliance, and providing exceptional client support.

Key Responsibilities:

Phase 1:

  • Introduction of Credit Requests
  • Initiate and process credit requests with clients over the phone, ensuring follow-ups and timely finalization of files.
  • Demonstrate a highly developed commercial mindset:
  • Guide and accompany clients throughout the process.
  • Act as their financial advisor and analyze cases to propose the most suitable product for their situation.
  • Identify and act upon commercial opportunities to support business growth.
  • As the primary point of contact, provide updates on clients' requests and maintain effective communication.
  • Exhibit a Sales-oriented approach, enjoying challenges and striving to surpass expectations.

Phase 2: Follow-Up on Credit Requests

  • Verify contracts, supporting documents, legal mentions, and signatures to ensure compliance.
  • Disburse funds to clients' accounts after approval.
  • Assist clients in finding solutions for non-conformity issues, addressing their needs effectively.

Technical Skills:

Mandatory: Proficiency in MS Office.

Preferable Experience in:

  • Call centers.
  • Banking.
  • Credit services.

Functional Skills:

  • Exceptional commercial acumen, with prior experience in the credit domain being a plus.
  • Strong client orientation, stress resistance, and ability to work collaboratively in a team.
  • Ability to work autonomously with a structured approach.
  • Precision and rigor in managing responsibilities
  • Excellent interpersonal and communication skills for interacting with clients by telephone.

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