Credit Operations Manager
il y a 1 semaine
Role: Operations Credit Officer
Location: 1000 Brussels, Belgium
Duration: 9 months (with possible extension)
Languages: English, Dutch and French
JOB DESCRIPTION:
As a Credit Officer, you will initially be responsible for managing credit requests via telephone. Your role will evolve to include follow-ups on credit requests, ensuring compliance, and providing exceptional client support.
Key Responsibilities:
Phase 1:
- Introduction of Credit Requests
- Initiate and process credit requests with clients over the phone, ensuring follow-ups and timely finalization of files.
- Demonstrate a highly developed commercial mindset:
- Guide and accompany clients throughout the process.
- Act as their financial advisor and analyze cases to propose the most suitable product for their situation.
- Identify and act upon commercial opportunities to support business growth.
- As the primary point of contact, provide updates on clients' requests and maintain effective communication.
- Exhibit a Sales-oriented approach, enjoying challenges and striving to surpass expectations.
Phase 2: Follow-Up on Credit Requests
- Verify contracts, supporting documents, legal mentions, and signatures to ensure compliance.
- Disburse funds to clients' accounts after approval.
- Assist clients in finding solutions for non-conformity issues, addressing their needs effectively.
Technical Skills:
Mandatory: Proficiency in MS Office.
Preferable Experience in:
- Call centers.
- Banking.
- Credit services.
Functional Skills:
- Exceptional commercial acumen, with prior experience in the credit domain being a plus.
- Strong client orientation, stress resistance, and ability to work collaboratively in a team.
- Ability to work autonomously with a structured approach.
- Precision and rigor in managing responsibilities
- Excellent interpersonal and communication skills for interacting with clients by telephone.
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