Technical Service Engineer

il y a 1 semaine


Bruxelles, Région de Bruxelles, Belgique RISCO Group Temps plein

The Technical Support Eng. is responsible to meet and exceed the regional service objectives while striving to high customer satisfaction from RISCO produces & services.

This will be achieved by maintaining a highly professional technical service, utilized efficiently to sustain existing systems and deploy additional capacity and functionality within the required time frames and to the required quality.

Being a part of the regional team, Technical Support Eng. is expected to present the status of activities, risks and opportunities, to allow synchronization and mutual achievement of the business goals.

Responsibilities
  • Act as the technical service provider for the sales team and the customer.
  • Maintain a high level of customer satisfaction with RISCO products and services by meeting and exceeding our commercial obligations with regards to our customers.
  • Maintain and grow the technical skills to be in line with the current and anticipated requirements of both RISCO and its customers.
  • Represent outstanding customers needs (serviceability as well product enhancements) as to the relevant RISCO groups in order to obtain qualified handling to assist the region in achieving its objectives.
  • Maintain integrity of the associated CRM data so it reflects the status of assigned cases and operation activities performed in the account.
  • Increase continuously the efficiency and the quality of support provided and process improvement.
  • Collaboration with the local team and the international technical teams' tools, process and documentation.
Requirements
  • At least 5 years of experience as a technical support/Service Engineer
  • "Out of the box" thinker, problem solver
  • Highly motivated, creative, and professional manners
  • Excellent communication and interpersonal skills, ability to handle multiple interfaces
  • Independent with ability to work in a very challenging & dynamic environment
  • Ability to prepare and conduct technical presentations to customers.
  • Bachelor's degree in SW / Electronic / Computer science or other technology knowledge
  • English&Dutch@French at advanced business level is essential, written & spoken.
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