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Program Manager Ic-link Customer Experience
il y a 2 semaines
Program Manager IC-link customer experience platform (temporary assignment)- Business Operations - Leuven | Just now- To support the digital strategy of IC-link, we aim to improve the customer experience and facilitate through the implementation of a unified customer web platform that supports interactions and transactions throughout the customer and ASIC project lifecycle.
new web channel to improve customer experience and collaborate better.- To support the digital strategy of IC-link, we aim to improve the customer experience and facilitate through the implementation of a unified customer web platform that supports interactions and transactions throughout the customer and ASIC project lifecycle.
new web channel to improve customer experience and collaborate better.The assignment
- Fit gap analysis: identify the customer interactions in imec.
- Articulate the expectations and unfulfilled needs of customers and map these on imec.
- Shape the scope by translating the highlevel vision into a solution roadmap from MVP to target solution, identify criteria to define acceptance and success.
- Organize the program for successful delivery with internal stakeholders and suppliers.
- Experience in managing and delivering complex web projects from conception to launch.
- Experience with agile methodologies and working with crossfunctional teams.
- Understanding of architecture patterns for web platforms, strong technical knowledge in web technologies, web development frameworks (frontend and backend), cloud platforms and data modeling.
- Excellent communication and interpersonal skills, with the ability to articulate web concepts to both technical and nontechnical stakeholders.
- Minimum 6 months
- We wish to hire and start as soon as possible
- Fulltime (5 days/week, 40 hours)
- imec, Leuven
- Voor deze tijdelijke positie kan je solliciteren als kandidaat of als zelfstandige consultant. Als kandidaat ben je bereid te werken via een uitzendkantoor. Kantoren die een kandidaat wensen voor te stellen dienen contact op te nemen met Flexforce.
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