Service Manager, Brussels

il y a 2 semaines

Drogenbos, Flandre, Belgique Tesla Temps plein
What to Expect

  • At Tesla, our Service Managers are the frontline leaders of our Service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing daytoday operations as well as proactively developing team members to reach their full potential.


We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world's transition to sustainable energy.


Our Service Managers consistently deliver excellent results across all aspects of the business; customer satisfaction; people leadership; operations; and financials.

To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.

What You'll Do

  • Ensure a safe working environment for both employees and customers, taking responsibility for EHS and safety training within the Service Centre
  • Have overall responsibility for the whole Service Centre and the functions within
  • Drive and monitor all KPIs within the Service Centre including, but not limited to, Customer Satisfaction, Fix Right First Time, Workshop Productivity, Workshop Efficiency, Lead Time, Inventory, Incident Reporting and Costs and Revenue
  • Run daily morning meetings with all departments in the workshop, analysing metrics from previous day and plans for that day
  • Regularly communicate centre performance to senior leadership
  • Be regularly present on the floor, maintaining a close relationship with groundlevel staff and taking the time to fully understand business operations and where your support is required
  • Carry out regular one to ones with each direct report, setting clear goals/tasks, coaching and holding follow up meetings
  • Onboard new hires and constantly assess training needs of current staff members
  • Driver continuous improvement across the centre, listening and learning from the team what improvements and efficiencies can be made to boost performance
  • Deal with escalated customer cases, and approve ROs with discount or goodwill attached to it, investigating further if needed
  • Liaise with other key stakeholders and departments across Tesla including Sales, Delivery, HR, Recruitment, Engineering and EHS
  • Act as the main point of contact for external bodies and other local partners including facilities, city administration, apprenticeship programs, body shops and more
  • Handle Service Centre related administration issues including eProcurement and invoicing
  • In some locations, you will be involved with business expansion, opening and managing new service centers as the business requires, working closely with the Regional or Country Manager
What You'll Bring

  • Experience of working within the automotive industry and within a business at both strategic and operational levels
  • Proven background as an exceptional people leader
  • Performs well in an agile, fastpaced environment where things can change very quickly
  • An understanding of local legal employment rights and processes is desirable
  • Ability to adapt to constantly changing/fluctuating targets and business needs
  • Proven ability to build strong relationships with other business areas, stakeholder management
  • Strong drive to motivate a team, to engage and facilitate others to achieve and succeed
  • Digitally savvy ability to adopt and adapt quickly to new technology and systems
  • Exceptional communications skills : you are able to communicate, read, and write effectively in the English, French and Dutch languages
  • Must have and continue to maintain a valid driving license and safe driving record

  • Customer Service Manager

    il y a 2 semaines

    Drogenbos, Flandre, Belgique Unique Temps plein

    **Omschrijving**:Heb jij het talent, de ambitie en de visie om als **Customer Service Manager** te starten bij onze klant te Brussel? Dan ben jij een sterke communicator, verbinder en strategische krak. Onze klant - internationaal marktleider in een niche productiesector - zoekt momenteel een gedreven Customer Service Manager die de drijvende kracht zal zijn...

  • Customer Service Manager

    il y a 2 semaines

    Drogenbos, Flandre, Belgique Page Personnel Temps plein

    Added 15/02/2023- Work for an international and multicultural association- Work as a team with enthusiastic colleagues**About Our Client**:My client is a world known company active in the manufacturing sector.Als Customer Service Manager, zal je de volgende taken hebben:- Je bent verantwoordelijk voor alle activiteiten gerelateerd aan het training...

  • Customer Service Agent

    il y a 2 semaines

    Drogenbos, Flandre, Belgique Start People Brussels GT Temps plein

    DescriptionTaken :Maakt de offertes klaar, beheert de klantenfiches en tarieven, beantwoordt informatieaanvragen (zowel telefonisch als per email).Ondersteunt de Accountmanagers (die op de baan zijn) en rapporteert aan de Sales Service manager.Volgt de lopende contractuele verbintenissen en offertes op en verzorgt de juiste info aan de andere interne...

  • Customer Service Expert

    il y a 2 semaines

    Drogenbos, Flandre, Belgique JOBMATCH Brussels Louise Temps plein

    Voor een bedrijf in Anderlecht, actief in de logistieke sector en met een gezellige werksfeer, zoeken we een Customer Service Representative NL/FR met drive, leergierigheid en motivatie om te groeien tot een Specialist. Je krijgt een degelijke training op het hoofdkantoor in Anderlecht, waarna je de mogelijkheid hebt om enkele dagen per week van thuis uit te...

  • Call Center Manager

    il y a 2 semaines

    Drogenbos, Flandre, Belgique Centre Relations Clients Temps plein

    **A PROPOS DE NOUS**:Centre Relations Clients a à cœur de mettre son expérience et son expertise digitale au service de ses clients.Entreprise française en pleine croissance à l'international, elle s'implante en Belgique aux portes de Bruxelles.Vous souhaitez rejoindre une nouvelle équipe ? Et relever de nouveaux défis ?Alors devenez notre nouveau...

  • Service Advisor

    il y a 2 semaines

    Drogenbos, Flandre, Belgique D'Ieteren Luxury Performance Temps plein

    La société:D'Ieteren Luxury Performance est une filiale de D'Ieteren Mobility Company qui partage les valeurs et la vision de sa société mère.D'Ieteren Luxury Performance propose les marques de luxe les plus exclusives au monde, dont Porsche, Lamborghini, Bentley, Bugatti, Maserati et Rimac, qui se distingue par l'excellence de son service, une...

  • Finance Manager

    il y a 2 semaines

    Drogenbos, Flandre, Belgique Robert Half Belgium Temps plein

    Robert Half Talent Solutions is currently looking for a Finance Manager for a permanent position based in south of Brussels.Robert Half Talent Solutions is currently looking for a Finance Manager for a permanent position based in south of Brussels.Our client is a fast-growing company active in the medical device sector.As Finance Manager you will be...

  • Vehicle Readiness Specialist, Brussels

    il y a 2 semaines

    Drogenbos, Flandre, Belgique Tesla Temps plein

    What to Expect Do you want to help accelerate the world's transition to sustainable energy?At Tesla that is our mission.The Vehicle Readiness Specialist is a key contributor to the Tesla experience by preparing vehicles for customers, and working with teammates to find opportunities for continuous improvement and new ways of vehicle readiness. This position...

  • Teamverantwoordelijke Service Center

    il y a 2 semaines

    Drogenbos, Flandre, Belgique Vaillant N.V. Temps plein

    WERKEN BIJ VAILLANT GROUP.ZORGEN VOOR EEN BETER KLIMAAT.- We vullen de meeste van onze leidinggevende functies intern in. En moedigen jongere en oudere collega's aan om van elkaar te leren.- Beide zijn belangrijk. We zijn het allebei.**Teamverantwoordelijke Service Center**:- WAT GA JE DOEN- Ter versterking van de After Sales afdeling binnen het Service...

  • IT Manager

    il y a 2 semaines

    Drogenbos, Flandre, Belgique AT Recruitment Temps plein

    **Job omschrijving**Vaillant is één van de internationale grootspelers op het gebied van verwarming- en ventilatietechnologie. Vaillant biedt haar klanten wereldwijd milieuvriendelijke en energiebesparende systemen die hoofdzakelijk werken op duurzame energie. Het productaanbod omvat zonneboiler- en zonnepaneelsystemen, warmtepompen, gecombineerde warmte-...

  • Virtual Service Supervisor, Belgium

    il y a 2 semaines

    Drogenbos, Flandre, Belgique Tesla Temps plein

    What to ExpectDo you want to help accelerate the world's transition to sustainable energy?At Tesla, that's our mission.We are looking for Virtual Service Supervisor for our Virtual Service team in Belgium.In this role, you will be responsible for leading an engaged team of virtual service advisors and technicians, while delivering an impeccable service...

  • Service Dispatcher

    il y a 2 semaines

    Drogenbos, Flandre, Belgique Vaillant Group Temps plein

    Als Service Dispatcher bij de Vaillant Group, ben jij verantwoordelijk voor het optimaliseren van de planning van gespecialiseerde service techniekers in Antwerpen en Limburg. Deze planning organiseer en beheer jij zo efficiënt mogelijk, zodat dat alle techniekers zorgeloos en snel hun klanten kunnen bedienen.- Op basis van de geplande afspraken, waarvoor...

  • Customer Service Agent

    il y a 2 semaines

    Drogenbos, Flandre, Belgique Robert Half Belgium Temps plein

    Robert Half is momenteel op zoek naar een Customer Service Agent (m/v/x) voor een internationaal bedrijf gelegen in Drogenbos.Robert Half is momenteel op zoek naar een Customer Service Agent (m/v/x) voor een internationaal bedrijf gelegen in Drogenbos.Onze klant is actief in de technologische sector.Als Customer Service Agent ben je het eerste aanspreekpunt...

  • Customer Service Agent

    il y a 2 semaines

    Drogenbos, Flandre, Belgique Robert Half Belgium Temps plein

    **Robert Half** **Talent Solutions **is momenteel op zoek naar een **Customer Service Agent (m/v/x)** voor een internationaal bedrijf gelegen in Drogenbos.**Robert Half** **Talent Solutions **is momenteel op zoek naar een **Customer Service Agent (m/v/x)** voor een internationaal bedrijf gelegen in Drogenbos.Onze klant is actief in de **technologische...

  • Sr. Accountant

    il y a 2 semaines

    Drogenbos, Flandre, Belgique Robert Half Belgium Temps plein

    Senior Accountant for a company in the medical industry in the south of Brussels.Robert Half is looking for a senior accountant (fixed contract) for a dynamic and international company in the medical industry.Senior Accountant for a company in the medical industry in the south of Brussels.Robert Half is looking for a senior accountant (fixed contract) for a...

  • IT Applications Manager

    il y a 5 jours

    Drogenbos, Flandre, Belgique Mindquest Temps plein

    Faisant partie des leaders de la distribution de pièces de rechange et de services auprès des professionnels de l'automobile, mon client recherche un IT Applications Manager qui sera basé à Drogenbos, en Belgique.Dans le cadre de la transformation initiée par le groupe, le IT Applications Manager aura la charge du projet de migration vers M3. Le...

  • Vri Operations Supervisor, Brussels

    il y a 2 semaines

    Drogenbos, Flandre, Belgique Tesla Temps plein

    What to Expect At Tesla, our VRI Operations Supervisors are on the frontline of our vehicle readiness process. You will ensure we deliver an exceptional experience to customers by managing daytoday operations as well as proactively developing team members to reach their full potential. We hire supervisors who want to run a business and be a part of our...

  • Area Manager Automotive Parts,

    il y a 2 semaines

    Drogenbos, Flandre, Belgique Heiwegen Consultancy België Temps plein

    **Tu deviens comme Area Manager Automotive Parts**:Responsable pour:- Le développement de la politique commerciale de Doyen Auto auprès des clients de la région.- La qualification, l'identification et le développement du fichier client- La relation client et les objectifs prédéterminés (objectifs, chiffre d'affaires et marge)- Le respect des...

  • Manager Call Center

    il y a 2 semaines

    Drogenbos, Flandre, Belgique Centre Relations Clients Temps plein

    **A PROPOS DE NOUS**:Centre Relations Clients a à cœur de mettre son expérience et son expertise digitale au service de ses clients.Entreprise française en pleine croissance à l'international, elle s'implante en Belgique aux portes de Bruxelles.Vous souhaitez rejoindre une nouvelle équipe ? Et relever de nouveaux défis ?Alors devenez notre nouveau...

  • project Manager

    il y a 2 semaines

    Drogenbos, Flandre, Belgique Batibouw Temps plein

    **Informations générales**:**Nombre de postes demandés**:- 1**Catégorie de métier**:- Project Manager**Secteur d'activité**:- Télécommunications**Lieu(x) de travail**:- DROGENBOS**Votre fonction**:BATIBOUW+ est le spécialiste de la mise en relation sur internet entre particuliers et professionnels.BATIBOUW+ est à la recherche d'un Project Manager...