Technical Support Expert
il y a 1 semaine
Technical Support Expert - Medical Imaging
Role location : Zaventem, Belgium
Discover a career with real meaning. One that offers the opportunity to showcase your talents, achieve measurable success and gain immense satisfaction by enabling healthier lives everywhere every day.
As Technical Support Expert at Hologic you will have high level of expertise and knowledge to support our EMEA field service teams and our in-house 1st level Technical Support Representatives team. This includes expert level troubleshooting and root cause investigation, mapping out in-house training, providing input on product launches.
In this pivotal role you will build robust internal relationships that uphold and extend the reach of Hologic brand.
KEY RESPONSIBILITIES
Take ownership of complex issues escalated by our EMEA service teams Root cause analysis and support for complex technical, application and connectivity related queries Drive initiatives to improve our (remote) support capabilities Enhance team proficiency in Hologic products Gather and utilize feedback to advance service and product quality Deliver technical training to service teams across EMEA Collaborate with headquarters and partners to integrate regional insightsKNOWLEDGE, SKILLS & EXPERIENCE
Educational background and/or relevant experience in biomedical / electromechanical engineering Prior experience in field service or expert level support and experience with X-ray or medical imaging devices would be advantageous Advanced troubleshooting skills, excellent analytical and problem-solving skills Excellent written and verbal communication skills in English Proficient in Microsoft Office Suite, experience with CRM and ERP systems Self-motivated learner with a focus on product expertise Demonstrated ability to successfully perform in an environment of changing priorities Ability to interface and work effectively with all levels of the organization and external stakeholdersSo why join Hologic?
We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.
We offer a competitive salary and annual bonus which our talent partner can discuss with you.
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