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Technical support
il y a 1 semaine
Dit bedrijf werkt wereldwijd aan de verbetering van de elektrische en digitale gebouweninfrastructuur, om de overstap naar digitale technologien te ondersteunen en tegelijkertijd bij te dragen aan een kleinere ecologische voetafdruk. De oplossingen van deze firma worden gebruikt in residentile en niet-residentile gebouwen, alsook in datacenters, industrile ruimtes en infrastructuur.Het filiaal in Diegem maakt deel uit van de groep die wereldwijd mensen tewerkstelt in meer dan 80 landen.
Functiebeschrijving
Voor de functie als technical support regio Zaventem zal dit je takenpakket zijn:
- Beheren van de leads/cases in het CRM systeem (opportuniteiten, quotes, project partijen,...). Je staat daarbij in voor het opmaken en verwerken van quotes waarbij je deze voorziet van alle informatie en inbrengt in ons CRM systeem. Vanuit jouw ervaring begeleid je ook de calculatieteams van onze partners tot het autonoom maken van aanbiedingen.
- Verlenen van technische ondersteuning aan klanten (installateurs, groothandels, partners, ...), met name op tweede lijnsvragen met betrekking tot vermogenborden, switchgear, EV charging, UPS, en het aanbieden van de juiste Legrand-oplossingen.
- Nauwe samenwerking met interne collega's en bieden van technische ondersteuning aan het sales team en partners via telefoon en e-mail.
Functie-eisen
Ben jij de persoon die wij zoeken?
- Je hebt studies in een elektrotechnische richting (elektriciteit, elektromechanica, ...) of ervaring.
- Technisch inzicht en kennis van de elektrotechnische branche, ervaring in vermogensverdeelborden is een absolute troef.
- Een commercile feeling is een plus in deze functie maar we zoeken vooral iemand leergierig, analytisch en oplossingsgericht met passie voor onze markt
- Je bent communicatief vlot in het Nederlands en het Frans, en spreekt daarbij ook een goed niveau Engels.
- Je bent vertrouwd met informatiesystemen en MS Office kan je vlot gebruiken.
Arbeidsvoorwaarden
Voor de vacature als technical support medewerker in regio Zaventem biedt onze klant je het volgende salarispakket aan:
- Een job optie vast
- Rooster van 40 uur per week (vrijdag stoppen om 16 uur) met 12 ADV dagen
- Salaris
- Twee dagen thuiswerk per week (met thuiswerkvergoeding)
- Maaltijdcheques van 8
- Kilometervergoeding
- Groepsverzekering
- Hospitalisatieverzekering
- CAO 90 bonus
- Ecocheques
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