Customer Care Specialist Italian and English

il y a 1 semaine


Tessenderlo, Flandre, Belgique Bright Plus Temps plein

Description:

  • Order management: respect of the procedures in place
  • Order processing: order entry, order followup, invoicing, price management
  • Order analysis: review/check customers information, check project information
  • You will locate problems and inform customer and sales manager in case of issues with deliveries
  • Make sure the orders are entered with the right information and deliver as per customer expectations
  • Manage customer complaints (discounts/credit/debit notes) and consider how actions or plans will affect the customer
  • Support in back up for other countries
  • Respond in a timely manner to meet customer needs and expectations
  • Ensure the best support to customers in case of issues and look at solutions to solve them
  • Communicate with internal counter parts (sales, plants, logistics) to provide full and correct answers to the customers
  • Escalate topics and issues internally in timely manner
  • As Customer Care Specialist you register, adjust commissions, partnership or rebates
  • Make quotations in collaboration with the sales team,
  • Support in CRM in collaboration with the sales team
  • Marketing (as per need): support on translation work (ie brochures/website), support on follow up after marketing campaigns & newsletters

Profile

  • Native speaker in Italian, proficient in English and any other European language is considered as a plus
  • Commercial education
  • 5 years of experience in a similar function and Experience in building equipment
  • Familiarity with the Microsoft Office
  • Experienced with SAP Order management (SD)
  • Results oriented and proven track record in establishing and achieving ambitious goals
  • Knowledge of business principles
  • Customer focused
  • Sense of urgency and responsiveness
  • Details oriented and works with a high degree of accuracy
  • Able to prioritize time
  • Problem solving and a Team player

Languages:

  • Italian
  • English

Offer

  • A Full Time and permanent contract
  • A competitive salary with meal vouchers (8€ per day)
  • 20 legal holidays + 16 additional days
  • End of the year bonus
  • Group and hospital insurance
  • Pension plan
  • Public Transport or fuel compensation

Company
You are the key contacts for our customers and you ensure the best processing of their orders. You effectively coordinate any of their requests internally. As a Customer Care Specialist you support the sales organization, in their strategy and in the ongoing projects.

  • Tessenderlo, Flandre, Belgique Select Temps plein

    You are an administrative jack-of-all-trades with a communicative and energetic drive who likes to plan and organise. Do you also like to use your language skills as a customer service representative? Then this is your chanceYour job description: Gather information to deal with questions and complaints; Processing orders, keeping customer information...

  • Customer Care Specialist

    il y a 1 semaine


    Tessenderlo, Flandre, Belgique Bright Plus Temps plein

    **Omschrijving**:Kijk jij uit naar een job waarin **administratie** en **klantencontact** centraal staan? Draag jij goede klantrelaties hoog in het vaandel? Ga dan snel naar onze nieuwe vacature om als **Customer Care Specialist **in een internationaal bedrijf te** Tessenderlo **aan de slag te gaan.In jouw takenpakket komen volgende verantwoordelijkheden aan...

  • Customer Service Specialist

    il y a 1 semaine


    Tessenderlo, Flandre, Belgique Kuehne+Nagel Temps plein

    We are offering a challenging Customer Service Officer function at our brand new Contract Logistic Site in Tessenderlo, Belgium. Are you the voice for our customer that we are looking for?- Your Role :As a Customer Service Officer you will be responsible for delivering an excellent contact with different customers of which the logistic processes are based...

  • Customer Service Specialist

    il y a 1 semaine


    Tessenderlo, Flandre, Belgique Kuehne+Nagel Temps plein

    We are offering a challenging Customer Service Officer function at our brand new Contract Logistic Site in Tessenderlo, Belgium. Are you the voice for our customer that we are looking for?- Your Role :As a Customer Service Officer you will be responsible for delivering an excellent contact with different customers of which the logistic processes are based...

  • Customer Service Specialist

    il y a 1 semaine


    Tessenderlo, Flandre, Belgique Kuehne+Nagel Temps plein

    We are offering a challenging Customer Service Officer function at our brand new Contract Logistic Site in Tessenderlo, Belgium. Are you the voice for our customer that we are looking for ? Your Role :As a Customer Service Officer you will be responsible for delivering an excellent contact with different customers of which the logistic processes are based...

  • Customs Officer

    il y a 1 semaine


    Tessenderlo, Flandre, Belgique Kuehne+Nagel Temps plein

    We are offering a Customs Officer position within our Customs Team at our Contract Logistics site located in Tessenderlo, Belgium.- Your Role :As Customs Officer you service our logistics customers (Electronic Devices, FMCG, Pharma, Tobacco) by ensuring all customs requirements for their orders are met correct and in time. This includes correct handling of...

  • Transport Specialist

    il y a 1 semaine


    Tessenderlo, Flandre, Belgique Kuehne+Nagel Temps plein

    We are looking for a Transport Specialist to join our site in Tessenderlo. If you want to contribute to one of the most successful logistics organizations, this is a great opportunity to join our E-Commerce Transport team- Your Role :You will be joining our team of experts and take ownership for delivering excellent performance in all the Transport...

  • Inventory Specialist

    il y a 1 semaine


    Tessenderlo, Flandre, Belgique Kuehne+Nagel Temps plein

    We are looking for an Inventory Specialist for our site in Tessenderlo. If you want to contribute to one of the best performing logistics organisations, this is an excellent opportunity to join our team Your Role :You will be responsible for coordinating stock management and stock discrepancies, actively participating in the continuous improvement method. ...

  • Customs Manager

    il y a 1 semaine


    Tessenderlo, Flandre, Belgique Kuehne+Nagel Temps plein

    We are looking for a Customs Manager for our offices located in our sites at the Kempen. Are you the passionate professional which we are looking for?- Your Role :In your role as Customs Manager, you will have the responsibility to lead and supervise the operations in the Customs department for our contract logistics sites in Geel, Eindhout, Tessenderlo and...

  • Customs Officer

    il y a 1 semaine


    Tessenderlo, Flandre, Belgique Kuehne+Nagel Temps plein

    We are offering a Customs Officer position within our Customs Team at our Contract Logistics site located in Tessenderlo, Belgium.- Your Role :As Customs Officer you service our logistics customers (Electronic Devices, FMCG, Pharma, Tobacco) by ensuring all customs requirements for their orders are met correct and in time. This includes correct handling of...

  • Marketing Specialist

    il y a 1 semaine


    Tessenderlo, Flandre, Belgique Square City Temps plein

    For one of our partners, we're looking for a Marketing Specialist. You will be the central point of contact for the European key dealer network. Working closely with the Brand & Marketing team, you translate marketing strategies into action plans for the points of sales. You work closely with our key dealers on marketing projects for digital communications,...

  • Customs Expert

    il y a 1 semaine


    Tessenderlo, Flandre, Belgique Kuehne+Nagel Temps plein

    We are looking for an experienced Customs Expert to join our growing team in the implementation of new locations and customers.- Your Role :You will be responsible for providing expertise in relation to customs within two/three of our ongoing projects. As customs Expert, you will be responsible for the complete translation of our initial concept towards a...

  • Customer Service

    il y a 1 semaine


    Tessenderlo, Flandre, Belgique JobTalent Temps plein

    ProfielWe are offering a challenging Customer Service Officer function at our brand new Contract Logistic Site in Tessenderlo, Belgium. Are you the voice for our customer that we are looking for ?Your RoleAs a Customer Service Officer you will be responsible for delivering an excellent contact with different customers of which the logistic processes are...

  • LCA specialist

    il y a 1 semaine


    Tessenderlo, Flandre, Belgique Vynova Group Temps plein

    Position In this function you are the expert on Life Cycle Analysis (LCA) assessment techniques and process primarily for PVC polymers and their intermediates in order to support the sustainability and circularity strategy for our Vinyls business. You conduct LCA assessments and train others in LCA practices in order to offer customers options to reduce...

  • Customer Relations Officer

    il y a 1 semaine


    Tessenderlo, Flandre, Belgique Melexis Microelectronic Systems Temps plein

    YOUR FUTURE JOB Customer Relations is the primary point of contact at Melexis for an allocated portfolio of customers and their link to the rest of the organization. Together with 8 colleagues, you will be primarily focused on their daytoday inquiries, needs and requests. More specifically, you will: Manage the relationship with the customer, actively take...

  • Marketing Specialist

    il y a 1 semaine


    Tessenderlo, Flandre, Belgique Hyundai Construction Equipment Europe Temps plein

    Marketing Specialist, Material HandlingDo you want to play an integral part in Hyundai's day-to-day marketing communications activity, with the chance to add your creativity to our online and offline activities? You will champion and drive marketing for our Material Handling(MH) division and support the wider activities of the Marketing Department.In this...

  • Teamleader Customer Service

    il y a 1 semaine


    Tessenderlo, Flandre, Belgique Kuehne+Nagel Temps plein

    Als Teamleader Customer Service rapporteer je aan de Customer Service Manager en ben je verantwoordelijk voor een team van Customer Service Specialist. Jij weet als geen ander hoe jij je collega's kan coachen, ontwikkelen en begeleiden en zo de focus op klanttevredenheid te behouden. Jij bent de verbindende factor in je team- ** Your Role **:Bij Kuehne +...

  • Customer Relations Officer

    il y a 1 semaine


    Tessenderlo, Flandre, Belgique Melexis Microelectronic Systems Temps plein

    You will Manage and customer relations, actively take part in the escalation process and manage any issues. Order entry and confirmations, keeping Sales & Business Units updated on progress and changes Contribute to sales intelligence into the Demand & Supply review for the allocated product lines and be part of the decision making process Implement the...

  • Customer Relations Officer

    il y a 1 semaine


    Tessenderlo, Flandre, Belgique Melexis Temps plein

    JOB.TITLE OU.DIVISION EMPLOYMENT.TYPE OU.LOCATION Your future job Customer Relations is the primary point of contact at Melexis for an allocated portfolio of customers and their link to the rest of the organization. Together with 8 colleagues, you will be primarily focused on their day-to-day inquiries, needs and requests. More specifically,...

  • Teamleader Customer Service

    il y a 1 semaine


    Tessenderlo, Flandre, Belgique Kuehne+Nagel Temps plein

    Als Teamleader Customer Service rapporteer je aan de Customer Service Manager en ben je verantwoordelijk voor een team van Customer Service Specialist. Jij weet als geen ander hoe jij je collega's kan coachen, ontwikkelen en begeleiden en zo de focus op klanttevredenheid te behouden. Jij bent de verbindende factor in je team- ** Your Role **:Bij Kuehne +...