Business Analyst CRM

il y a 2 semaines


Bruxelles, Région de Bruxelles, Belgique Oliver James Associates Temps plein

Oliver James is partnering with a leading pharmaceutical company in Belgium to find a
CRM Business Analyst to join their team.


The position is open for permanent

What will you do ?

  • Understand business requirements and collaborate with stakeholders to gather and analyze CRM needs.
  • Translate business requirements into technical specifications, ensuring alignment between business and IT.
  • Design and configure CRM solutions within the SAP environment, considering best practices and industry standards.
  • Provide trainings to endusers, enabling them to effectively utilize CRM functionalities.
  • Conduct testing and quality assurance activities to ensure the accuracy and reliability of CRM systems.
  • Collaborate with business and IT teams to identify opportunities for process improvements and system enhancements.
  • Act as a liaison between business users and IT teams, ensuring clear communication and understanding of requirements.
  • Stay updated with the latest trends and advancements in CRM technologies and SAP modules.
  • Maintain documentation, including functional specifications, user guides, and training materials.
  • Foster a collaborative and supportive work environment, where teamwork and knowledge sharing are valued.

Who are you ?

  • You have a first experience as a Business Analyst CRM, with a focus on SAP
  • Indepth understanding of CRM concepts, processes, and best practices
  • Proficiency in SAP CRM modules, including Sales, Marketing, and Service
  • Strong analytical skills and the ability to translate business needs into technical requirements
  • Excellent communication and interpersonal skills, with the ability to interact effectively with both business and IT stakeholders
  • Experience in providing trainings and user support for CRM systems
  • Ability to work in a fastpaced, international environment with multiple projects and priorities
  • Humility and a strong personality, with the ability to adapt and collaborate effectively with diverse teams
  • Experience in testing CRM environments and ensuring system quality
  • Fluency in English is required, and knowledge of other languages is a plus


Oliver James introduce talented people to great organisations so that both may grow and benefit from each other's experiences, helping to fulfil their potential.


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