Customer Service Specialist
il y a 1 semaine
Working at Freudenberg:
"We will wow your world" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.
Klüber Lubrication, a company of the Freudenberg Group, is the global leader in speciality lubrication with manufacturing operations in North and South America, Europe and Asia, subsidiaries in more than 30 different countries and distribution partners in all regions of the world, supported by our HQs in Germany.
We are passionate about innovative tribological solutions that help our customers to be successful.We supply products and services, many of them customized, in almost all industries from automotive to the wind energy markets.
Some of your Benefits:
Health Insurance:
Health Insurance:
Rely on comprehensive services whenever you need it
Company Pension:
Company Pension:
Save for retirement with the company's help
Meal Allowance:
Meal Allowance:
We offer an allowance that makes meals more affordable
Personal Development:
Personal Development:
We offer a variety of trainings to ensure you can develop in your career
Flexible Work Models:
Flexible Work Models:
We allow for flexible work models to ensure both professional and personal success.- Dottignies
Hybrid Work
- Klüber Lubrication Belgium Netherlands S.A.
Customer Service Specialist (f/m/d):
Responsibilities:
- Issue quotes and orders for new and existing customers into ERP system (SAP), manage delivery according to customer demand together Return of Goods with Logistic Department
- Set up new accounts into ERP system (SAP) + Maintaining of the Customer Database
- Manage the Customer Relation Management System (based on Lotus Notes)
- Manage information on customer portals and EDI transaction to meet customer demands
- Monitor Customer Complaints
- Maintain the Contract Database
- Exceed our customer's expectations through continuous improvement utilizing data and developing procedures to meet those expectations
- Work closely with the
Service Departments:
Logistics, Finance, Accounting,
- Controlling in order to integrate seamlessly new
- Carries out supervisory responsibilities in accordance with the organization's policies
- Implement and monitor a variety of order processing channels and stock requirements
- Work closely with the
- Review pricing with sales and reconcile pricing issues as necessary
- Monthly reporting and forecasting preparation
- Maintain margin goals and manage pricing for customers
- Coordinate Marketing Projects in interaction with the Sales
- Readiness to travel
Qualifications:
- Strong verbal and written communications skills with emphasis on telephone skills
- Organizational skills
- Positive attitude
- Ability to build strong partnerships between internal and external organizations to achieve targeted goals
- Excellent problem solving kills
- 3 years Bachelor degree and 3 years of Customer Service experience or 4 years of College degree with 2 years of Customer Service Experience
- Service/Marketing/Sales Account Management experience with an emphasis on Business to Business is a plus
- Excellent PC related skills including Microsoft Office and Internet Skills
- SAP system or other large scale complex ERP system and CRM system (Lotus Notes) experience
- Language skills: English, Dutch, French both written and verbal
- Marketing Skills
Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Additional Information:
- Tania Santos
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