Saas Onboarding Expert
il y a 2 semaines
Company:
3E is a leading
technology and SaaS company providing digital solutions and expert services that maximise the performance of renewable energy assets.
As a trusted data services partner, we deliver future-proof and easy-to-deploy solutions over a project's entire lifetime, supporting developers, asset managers, operators, investors, EPC contractors and IPP's.
3E's one-stop digital platform SynaptiQ provides a complete range of leading SaaS solutions for development, operational asset management and analytics.
3E has a proven track record s
panning more than 20 years across 60 countries.
It operates an
international team of 100+ experts from its headquarters in Brussels and offices in Barcelona, Paris, Toulouse, Cape Town and Chennai.
Strengthened by partnerships with universities and industry pioneers, 3E continues to explore innovations and new developments in renewable energy and digitalisation, striving to provide the industry's most advanced energy intelligence and AI-based solutions.
- satellite imaging data,
- advanced system modelling,
- machine learning & artificial intelligence.
The platform combines domains related to big data, high-performance processing, IoT protocols and AI and is the product of the interactions between a multidisciplinary team of developers, scientists, renewable energy architects, electrical engineers, and enthusiast sales that implement, operate and commercialize SynaptiQ worldwide.
Function:
_ As Onboarding Expert for our SaaS solutions you will__ operate at the intersection of engineering, sales, operations and product management_
_.
__You demonstrate thorough product knowledge and understanding of the operational activities in combination with having commercial awareness, making sure our clients are given the best onboarding experience and can get the most out of SynaptiQ_**:
Day-to-day, you will aim to:
-
Proactively communicate with our new customers to schedule and define their Onboarding experience
-
Develop a deep understanding of customers' business and operational objectives and needs and convey the value proposition of our SaaS solutions to them. Then, you drive the customer from A to Z through the onboarding cycle.
-
Provide training on the different tools and solutions of
SynaptiQ:
Educate end-users on the fundamentals of SynaptiQ's platform, including navigation, functionality, and behavior of out-of-the-box modules
Translate customer needs into opportunities to improve our product in close cooperation with product management.
-
Streamline and optimise the process between Sales, Operations and R&D for maximum efficiency and scalability.
-
Work with Sales, product, and support teams to ensure that each piece of the journey meets customer expectations.
-
Liaise with Product managers to provide feedback from clients about product requirements
-
Complete video and phone calls to ensure that customers are supported during the onboarding process
-
Successfully transfer your customer relationships to a customer success manager after onboarding
In this position, you report to the Head of Onboarding and work closely with the (Pre)Sales, Operations, and Product Management teams.
Profile:
_ We are looking for a bright __engineer_
_ with a __commercial mindset_
_ and good __communication_
_ skills. You will be able to make a difference from day one, and a "get things done" mentality will be highly appreciated.
_:
- You have a
Master in Information Technology or Engineering, or you have an equivalent of this requirement in working experience - You have an experience of over
4 years as a Support Engineer or Technical Account Manager within a highgrowth environment. - You have excellent interpersonal and communication skills and are adept at working with multiple stakeholders
- You have worked with multinational customers before
- You demonstrate exceptional
technical skills and a rich blend of commercial, analytical, and strategic talents to create success with customers - You've learned to walk the tightrope between
handson pragmatism and
strategic projects, while juggling daytoday requests and team availabilities - You can manage competing priorities and understand the business landscape
- Experience within the solar and/or wind industry gives you extra points
- You have full professional proficiency, spoken and written, in
English. Other languages (Dutch, French) are an asset.
Offer:
**_ Our offices are hidden in the centre of Brussels with a view on a pond, with duck
-
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