Customer Success Manager
il y a 2 semaines
Job Description:
We are looking for a Customer Success Manager who:
- will help our inbound leads find the right product for their needs, and close deals with them
- properly follow-up pipeline and sales data to ensure improvement of our sales process
Sales at Mekanika*:
Our sales strategy is currently mainly remote and based on advice and demonstration of our products to inbound leads.
We focus on a pay-it-forward strategy where we give as much value as possible to our leads for them to decide to work with Mekanika.
On top of this, we're building a local network of partners enabling us to offer additional services to our users and to offer local advice and repairs services.
Responsibilities:
Your responsibilities will include both direct and reselling sales channels.
1/
Customer Success
- Contact, advise and close inbound leads
- Follow up on your customers' portfolio to ensure they're up and running
Commercial reporting
- Make sure we capture and understand our sales numbers, identify the levers to improve them, and focus on the most efficient actions.
Preferred Experience
We're looking for a highly motivated individual, with proven experience and a high level of creativity, ready to involve herself/himself in an exciting and growing company.
Our team is young - with a median age of 3- and we have a very committed but flexible work culture.
We're looking for someone that has the following skill set:
- A commercial profile, thriving to meet and help people.
- 3 to 5 years of experience in a similar position, with a track record.
- Strong interest in making, machines, and manufacturing, and willingness to learn technical knowledge linked to our activity.
- Great EN and FR proficiency (oral and written)
- NL is a real plus
- DE is a plus.
What we offer
- Fulltime contract, based in Brussels (close to the midi station, easy access by bike, public transport, or car).
- A job that includes traveling and meeting people.
- Competitive salary and package.
- 25 days of annual leave
- Ability to quickly make a difference within the company and grow with us.
- Access (and encouragement) to learn and use Mekanika's machine park for personal projects.
- Starting ASAP.
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