Customer Success Manager

il y a 2 semaines


Bruxelles, Région de Bruxelles, Belgique Mekanika SRL Temps plein

Job Description:

We are looking for a Customer Success Manager who:

  • will help our inbound leads find the right product for their needs, and close deals with them
- make sure our new customers are well helped in their machine set-up until they're up and running
- properly follow-up pipeline and sales data to ensure improvement of our sales process

Sales at Mekanika*:

Our sales strategy is currently mainly remote and based on advice and demonstration of our products to inbound leads.

We focus on a pay-it-forward strategy where we give as much value as possible to our leads for them to decide to work with Mekanika.


On top of this, we're building a local network of partners enabling us to offer additional services to our users and to offer local advice and repairs services.


Responsibilities:

Your responsibilities will include both direct and reselling sales channels.

1/
Customer Success

  • Contact, advise and close inbound leads
  • Follow up on your customers' portfolio to ensure they're up and running
2/
Commercial reporting

  • Make sure we capture and understand our sales numbers, identify the levers to improve them, and focus on the most efficient actions.

Preferred Experience


We're looking for a highly motivated individual, with proven experience and a high level of creativity, ready to involve herself/himself in an exciting and growing company.


Our team is young - with a median age of 3- and we have a very committed but flexible work culture.

We are a team of curious and creative people with good communication skills.

We're looking for someone that has the following skill set:

  • A commercial profile, thriving to meet and help people.
  • 3 to 5 years of experience in a similar position, with a track record.
  • Strong interest in making, machines, and manufacturing, and willingness to learn technical knowledge linked to our activity.
  • Great EN and FR proficiency (oral and written)
  • NL is a real plus
  • DE is a plus.

What we offer

  • Fulltime contract, based in Brussels (close to the midi station, easy access by bike, public transport, or car).
  • A job that includes traveling and meeting people.
  • Competitive salary and package.
  • 25 days of annual leave
  • Ability to quickly make a difference within the company and grow with us.
  • Access (and encouragement) to learn and use Mekanika's machine park for personal projects.
  • Starting ASAP.

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