Servicenow Itsm Analyst

il y a 2 semaines


Bruxelles, Région de Bruxelles, Belgique 3D-ICT Temps plein
Functie

Principal Duties and Responsibilities

  • Capturing user requirements
  • Participate in creation of roadmap for ITSM within the organisation, in concertation with stakeholders (ServiceNow platform management, customer stakeholders, architects, Product Owner,).
  • Creates or supports creation of user stories for process implementation
  • Participate in effort estimations on captured requirements, ability to do first feasibility check on requirements from functional and size point of view
  • System and functional testing of ServiceNow components
  • Supporting technical consultants in configuration & development
  • Supports users in user acceptance testing and rollout
  • Assure UAT has been done and has been signoff by stakeholders
  • Experience working in a large government or corporate enterprise environment.
  • Ability to clearly articulate the power and value of the ServiceNow platform in terms familiar to a nonIT audience.
  • Proactively propositioning how ServiceNow features can be leveraged to better support IT Service management within the organisation
  • Doing so by staying as much as possible in line with 'Out of the box' ServiceNow
Functie-eisen

  • Business Knowledge and Skills
  • Understanding of IT Service management best practices.
  • Strong knowledge and experience implementing ServiceNow based Service management
  • Familiarity with IT technologies including common hardware, networking, and software licensing
  • Strong Knowledge of the ITIL Framework
  • Knowledge of CMDB
  • Technical Skills
  • Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
  • Other
  • Ability to work with end users, technical staff and management as necessary.
  • Needs to work under pressure and meet deadlines.
  • Strong documentation and verbal/written communication skills.
  • Strong multitasking and analytical skills
  • Fluent in English (both orally and in writing), Dutch and/or French are considered as a strong plus
  • Able to work independently, strong problem solving techniques, proactive
  • Experience with offshore development teams is a plus
Inlichtingen

Jannes Van Houtven

Sollicitatie

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