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Onsite/remote Support
il y a 2 semaines
Gestion des tickets IMAC (Install/Move/Add/Change) & Onsite/Remote Support (region Liege)
Tâches
Commandes IMAC et support sur site / remote:
- Installation de matériel (PO/PC/tablette/Smartphones)
- Mise à niveau du matériel
- Changement de desktop/ordinateur portable
- Migration des machines
- Installation de logiciels
- Résolution de problèmes
Résoudre les incidents logiciels (par téléphone et sur site) sur les configurations des users
Analyse et escalation des problèmes de matériel
Installation et configuration de nouvelles machines (PC/PO) et de progiciels standard par procédure ou SCCM
Traitement des demandes IMAC ( Install/Move/Add/Change)
Configuration et support des smartphones et tablettes (Android / iOS) => enrôlement MDM
Résoudre les incidents logiciels (par téléphone et sur site) sur les configurations des users
Analyse et remontée des problèmes de matériel
Installation et configuration de nouvelles machines (PC/PO) et de progiciels standard par procédure ou SCCM
Traitement des demandes IMAC ( Install/Move/Add/Change)
Configuration et support des smartphones et tablettes (Android / iOS) => enrôlement MDM
Microsoft Windows Active Directory : notions de base
Microsoft Windows 10 : administration et assistance
Microsoft Office O365 : niveau moyen
Connaissance des outils de ticketing (SAP PM est un plus)
Connaissance des solutions Cloud (Onedrive For Business)
Connaissance des outils à distance
IT SUPPORT - INFRABEL LIEGE
Communication écrite adéquate
Communiquer verbalement de manière adéquate
Analyser les problèmes d'une manière orientée vers le client
Suivre de près les procédures et les directives
L'écoute active
Suivi administratif correct
Type d'emploi : Temps plein, Freelance/Indépendant
Salaire : 250,00€ à 330,00€ par jour
Capacité à faire le trajet ou à déménager:
- 4000 Liège: Faire le trajet sans problème ou prévoir un déménagement avant de prendre son poste (Exigé)
Lieu du poste : Télétravail hybride (4000 Liège)
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