Onsite/remote Support

il y a 2 semaines


Bruxelles, Région de Bruxelles, Belgique Tech Mission Temps plein
Context

Gestion des tickets IMAC (Install/Move/Add/Change) & Onsite/Remote Support (region Liege)

Tâches

Commandes IMAC et support sur site / remote:

- Installation de matériel (PO/PC/tablette/Smartphones)
- Mise à niveau du matériel
- Changement de desktop/ordinateur portable
- Migration des machines
- Installation de logiciels
- Résolution de problèmes

Résoudre les incidents logiciels (par téléphone et sur site) sur les configurations des users

Analyse et escalation des problèmes de matériel

Installation et configuration de nouvelles machines (PC/PO) et de progiciels standard par procédure ou SCCM

Traitement des demandes IMAC ( Install/Move/Add/Change)

Configuration et support des smartphones et tablettes (Android / iOS) => enrôlement MDM

Résoudre les incidents logiciels (par téléphone et sur site) sur les configurations des users

Analyse et remontée des problèmes de matériel

Installation et configuration de nouvelles machines (PC/PO) et de progiciels standard par procédure ou SCCM

Traitement des demandes IMAC ( Install/Move/Add/Change)

Configuration et support des smartphones et tablettes (Android / iOS) => enrôlement MDM

Microsoft Windows Active Directory : notions de base

Microsoft Windows 10 : administration et assistance

Microsoft Office O365 : niveau moyen

Connaissance des outils de ticketing (SAP PM est un plus)

Connaissance des solutions Cloud (Onedrive For Business)

Connaissance des outils à distance

IT SUPPORT - INFRABEL LIEGE

Communication écrite adéquate

Communiquer verbalement de manière adéquate

Analyser les problèmes d'une manière orientée vers le client

Suivre de près les procédures et les directives

L'écoute active

Suivi administratif correct

Type d'emploi : Temps plein, Freelance/Indépendant

Salaire : 250,00€ à 330,00€ par jour

Capacité à faire le trajet ou à déménager:

- 4000 Liège: Faire le trajet sans problème ou prévoir un déménagement avant de prendre son poste (Exigé)

Lieu du poste : Télétravail hybride (4000 Liège)
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