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Internal Support

Il y a 3 mois

Bruxelles, Région de Bruxelles, Belgique Select iStorm Temps plein
On-site work at the client's Brussels office, four days a week from Monday to Thursday.

  • Availability for emergency callouts.
  • Collaboration with the technical team in the United Kingdom.
  • General onsite support for the Brussels office, including laptop deployments, user account creation, software installation, onsite troubleshooting, hardware setups, and assistance with infrastructure upgrades.
  • French speaking with proficiency in English is essential.
  • Familiarity with Windows infrastructure (onpremises AD, Azure AD, Office 365)

Extra remaining day:

Performing Hardware and Software Maintenance:

  • Execute remote or onsite hardware and software maintenance when necessary.
  • Communicate the progress of the client's ticket, informing them of any changes or issues related to their problem.

Incident Tracking and Documentation:

  • Monitor incidents in our monitoring system.
  • Keep the documentation of our clients up to date.
  • Monitor our various dashboards and intervene following our procedures.
  • Ensure the proper execution of automated tasks.

Project Management:

  • Implementation of projects, either onsite or remotely.

These projects will be diverse and may include:

  • Migration to Microsoft 36
  • Deployment of workstations using Windows Autopilot.
  • Implementation of IaaS on Microsoft Azure.
  • Firewall installation.

Personal Qualities:

  • Attentive to the needs of clients.
  • Quick adaptability to the rapidly changing world of IT.
  • Sense of humor and effective communication skills with clients.
  • Independent and proactive in problemsolving.
  • Curious

Additional Assets:

  • Previous experience with SME clients.
  • Familiarity with remote assistance.
  • Possession of IT certifications or extensive experience with Microsoft products.
  • A first experience in IT Support is a

Our client, a small consulting firm with approximately 10 employees located in Walloon Brabant, is looking for a Support Engineer for a long-term mission with an international law firm located in the center of Brussels. Your role, four days a week, will involve providing internal support to approximately 30 collaborators. You will be managed by the London-based headquarters. On the remaining day, you will work on various projects for other clients.

  • An additional bonus will be provided if your goals are met.
  • Enjoy a comfortable and pleasant work environment in either Brussels and Walloon Brabant.
  • Extra Microsoft certifications offered by employer.
Attractive salary with Full package and company car

40 Hours contrat with 12 additional days off