IT Support Specialist
il y a 1 semaine
Your mission:
- You will be responsible for handling and logging error messages and technical queries and analysing possible causes of problems.
- You will provide onsite support solving 1st and 2nd level support issues, and forward issues to the relevant international teams, where applicable.
- You will provide end users with support for a variety of IT issues: for example, in the areas of Meeting Collaboration and Digital Genius.
- You will procure, catalogue, and install IT hardware and then provide end users with a briefing.
- You will play an active role in IT projects, such as rollouts, migrations, moves or provide event support.
Your profile:
- You have practical experience working in IT support and using ticket systems (preferably ServiceNow).
- You also have firsthand experience handling network and server infrastructure.
- You have strong customer service skills and are an excellent communicator.
- You are highly motivated and able to work independently as well as within a team.
- You are flexible and prepared to go on occasional business trips.
- You can speak and write fluently in English, and you also have a good command of French and/or Dutch.
Your Benefits:
- An international business environment in an upandcoming company.
- Corporate Benefits.
- Company Holiday (24th/31st Dec.).
E
- Learning plattform.
- Flexible working hours including time account.
- Regular, performancerelated salary increases.
- Company events (e.g., Christmas Party).
About us:
BASYS IT-Service GmbH currently offers IT services in 45 different countries in Europe, Africa and the Middle East and operates in more than 100 locations including London, Munich, Madrid, Dubai and Cape Town.
Since 2006, our customers have been benefiting from our experience and our constant but sustainable growth - year after year.
Would you like to work in a dynamic, international, yet medium-sized company? Then are we the right fit for you Our customers trust in our competent service, which they can rely on at any time.
This is what sets BASYS IT-Service GmbH and its team apart Allow our clients to benefit from your analytical skills - you will give your end clients the wow factor.
You will create enthusiasm with your focus on customer experience and drive for solutions.What we take for granted:
- Permanent employment contract Regular
- Flat hierarchies and a motivated environment
- Cooperation based on trust
- The chance to grow together with us
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