Release and Deployment Manager
il y a 1 semaine
We are always looking to add great new talent to our team and look forward to hearing from you.
Who we are supporting
The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners.
The NCIA provides a wide range of services, including:
- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and
Control Systems:
The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.
The program
Assistance and Advisory Service (AAS)
The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider.
It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.
To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce.
NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s.
The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.
Role Duties and Responsibilities
- Orchestrates IT Releases across the VeVA Mission Network (MN) confederation, the VeVA Core Federation and Allied Reaction Force (ARF) MN, and other relevant actors ensuring that the Release Management Process/Directive is followed to the letter.
- Provides support to the Service Delivery Managers on how to coordinate and communicate software releases and to the System Managers on how to plan the releases according to the given process or procedure, attending the operational conditions.
- Ensures that the Release and Deployment processes are in place, updated and fit for purpose, ensuring that the relevant metrics are in place and contribute to measurement and reporting on satisfactory service performance.
- Iintegrates Release and Deployment with the other relevant Service Operation and Service Transition processes and adeguate interfaces are enstablished and actively maintained
- Enforces process and standards, and work to improve the process.
- Collects data related to the relevant KPIs to contribute to satisfactory Service Delivery performance.
- Develops and validates the deployment approach for services, including defining the approach for managing business readiness, services cutover, golive support structure, training, escalation process and testing activities that are to be conducted as part of each deployment.
- Ensure that the Release and Deployement process is adherent with the currect accepted FMN Spiral Specification and a set of solid FMN and interfaces with other Service Transition processes, such as IT Change Management, Service Asset and Configuration Management and Deployment Management are enstablished and maintanted.
- Assures there is a solid link with NCI Agency Service Lines, Service Operation and CSUs/sites for the release and deployment of all deployment packages for services, systems, software and hardware.
- Assures there is a solid coordination path with VeVA Confederation HQs, VeVA Core Mission Network Participants (MNPs) and ARF MNPs for the release and deployment of all deployment packages for services, systems, software and hardware.
- Planning for Early Life Support and obsolescence.
- Provides guidance on Service Outages plan and communication to the Service Delivery Manager.
- Reviews the Release and Deployment plans and ensures its adherence to standards.
- Participates in the Change Advisory Board to review and approve changes across the organization, along with IT Change Managers.
- Act as IT Change Manager when required.
Essential Skills and Experience
- Practical experience in the usage of Service Management tools;
- Sound knowledge of Service Design, Service Transition and Service Operation processes and principles according to ITILv3 or respective on V4;
- Experience with ITIL release,
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