IT Change Manager

il y a 1 semaine


Mons, Wallonie, Belgique Enterpryze Consulting Ltd. Temps plein
**IT Change Manager

-
Working Location:Mons, Belgium**-
Security Clearance: NATO Secret**-
Language:High proficiency level in English language

**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience: - 2 years of practical experience in managing change request from initiation to closure while engaging with relevant process owners and stakeholders

  • Technical Skills:
ü Risk management (BURM8) Level 4

ü Requirements definition and management (REQM8) Level 2

ü Configuration management (CFMG8) Level 4

ü Change control (CHMG8) Level 4

ü Software Development Life Cycle (HTS0410) Level 1

ü IT Service Change Management (T3220) Level 2

ü System Development Life Cycle (T0205) Level 1

DUTIES/ROLE:

  • Risk Management:
ü Carries out risk management activities within a specific function, technical area or project of medium complexity

ü Identifies risks and vulnerabilities, assesses their impact and probability, develops mitigation strategies and reports to the business

ü Involves specialists and domain experts as necessary

  • Configuration Management
ü Ensure the configuration items (CIs) are uniquely identified with naming conventions

ü Contribute to operational processes for secure configuration, classification and management of CIs, and for verifying and auditing configuration records

ü Ensure recommended corrective actions are taken for identified problems and issues

  • Change Control
ü Assesses, analyses, develops, documents and implements changes based on requests for change

ü Ensures that operational processes are in place for effective change control

ü Develops, configures and maintains tools to manage and report on the lifecycle of change requests

ü Identifies problems and issues and recommend corrective actions

  • Software Development Life Cycle
ü Identifies common issues and considerations for bringing a new product to marketplace

ü Describes major phases, checkpoints and deliverables. IT Service Change Management

ü Provides status reports for implemented IT service changes to senior management

ü Implements routine changes in a live IT service environment

ü Generates schedule and time estimates for IT service changes

ü Participates in analyzing the risks, costs and benefits of proposed

  • IT service changes
ü Documents the procedures and changes made in IT service

  • System Development Life Cycle
ü Clarifies the similarities and differences among life cycles; easily labels and describe each phase

ü Highlights the major phases, activities, checkpoints and deliverables in the system life cycle

  • Release & Deployment
ü Assesses and analyses release components for input to release scheduling

ü Explains the basic concepts for tools and methods for software delivery, deployment and configuration

ü Ensure release processes and procedures are followed

Deliverables:

  • Shall carry out all relevant tasks for the approval of a change request and its lifecycle management
  • Shall carry out all relevant tasks associated to the Chair of Change Advisory Board (CAB) and Emergency CAB
  • Shall be responsible for the production of CAB agenda and minutes
  • Shall carry out all relevant tasks for the approval of Patches
  • Shall ensure all related patching activities are executed against stipulated KPIs
  • Shall provide advice to Business and Functional areas of Change and Patch Management Policy and Practice
  • Shall carry out all relevant tasks to maintain Governance over all Change Requests

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