![Robert Half Belgium](https://media.trabajo.org/img/noimg.jpg)
Customer Service Delivery Officer for Charging
il y a 3 semaines
Energy sector. You will have the opportunity to develop you knowledge for 6 months.
- You ensure correct and punctual delivery to the customer (with KPIs) during the installation phase;
- You are in charge of managing and coordinating with the customer and installation partner/integrator during the installation phase of a project (information gathering, planning, solution coordination, configuration details, etc.);
- You control project costs during the installation phase;
- You are responsible for the administrative monitoring of contracts (invoicing, renewals, request management) and you take steps to achieve complete customer satisfaction (keeping a report on satisfaction indicators);
- You develop and deliver product and solution training plans for installation partners and integrators;
- You work in close collaboration with the sales team, the central solutions development team and the product management team;
- You work closely with the sales team, the central solutions development team and the product management team to provide feedback for the continuous improvement of Total Belgium's product offering.
- You have a master's or bachelor's degree in engineering or operations or equivalent work experience;
- You have an excellent knowledge of Dutch and French and a good knowledge of English;
- A first experience in technical support or technical customer service, preferably within the eMobility, is an added value;
- You are an advanced user of MS Office/CRM/supervision/ticketing systems;
- You can work very meticulously and you respect deadlines;
- You are stressresistant and can handle confidential information;
- You are a team player;
- You are dynamic and can adapt yourself in the work environment.
Our client offers:
- An attractive salary and benefit package;
- A fulltime contract of 36h/ week;
- Easily reachable by public transport;
- The possibility of homeworking 4 euros/day HW;
- 20 euros ADSL / month.
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