IT Support 1st
il y a 1 semaine
bediende, freelancer
40 uur per week
- Sybe Van ZeleTalent Acquisition Specialist IT
IT Support 1st & 2nd Line: ICT & Digital
- Support
Within the Pauwels family, you will also find a strong community of Support & Network Engineers which will enable you to exchange ideas, experiences and maybe even discover new nichesYour main responsibilities include:
- You offer first and second line support for all kinds of IT problems
- You are not a conduit for questions, but you solve as many problems as possible yourself, quickly and efficiently. What you cannot solve over the phone, you pass on to colleagues from more specialized teams
- You determine the priority for each call. What needs to be solved right away and what can wait? After the support call, you follow up from A to Z to make sure that the problem is completely solved and that everyone is satisfied
- Referentienummer
Wat zoeken wij?
**- At least 2 years of experience as an IT Support Engineer
- Tools such as Active Directory, SCCM, PowerShell, ServiceNow,... don't have any secrets for you anymore
Customeroriented communicator
- You are empathetic, listenable and calm. You assist every employee as best as possible, not only because it is your job but also and above all because you like to help people
Analytical and problemsolving
- You are able to quickly detect a problem by asking the right questions to the employee. You tackle every problem immediately and independently come up with the most efficient solution
Professionalism
- You are an important point of contact, so we expect you to be professional in all your contacts
- Tools such as Active Directory, SCCM, PowerShell, ServiceNow,... don't have any secrets for you anymore
Language skills
- You communicate fluently in Dutch and French. English is a plus, because communication with the IT staff in the back office often takes place in that language
Wat bieden we aan?
**- Challenging projects based on your interests and skills
- Personal followup and clear, transparent communication both before and after commencement of employment
- Possibility to follow extra training
- Inspiring network events and legendary after work drinks
- Strong network of industry leading clients
- Expertise within IT, Engineering and Life Sciences
- A flying start for every junior, growth opportunities and possibility to share gathered knowledge for more senior employee
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