Administrative Assistant Services

il y a 1 semaine

Antwerpen, Flandre, Belgique Inchcape Temps plein
Welcome to the world of Lexus, where precision merges with unparalleled service. As Administrative Assistant - Service Advisor at Lexus, you play a crucial role in connecting our valued clients with our skilled technicians. We prioritize exceeding expectations in every interaction. Join our tight-knit team where collaboration thrives, and each contribution matters. Your responsibilities at Lexus:
  • Proactively managing workshop occupancy and productivity through efficient schedule management.
  • Welcoming clients and responding to inquiries via phone, email, and online channels.
  • Correctly preparing work orders with thorough verification of customer and vehicle details.
  • Ensuring quality control of car services and handling invoicing.
  • Providing replacement vehicles when necessary, including inspection upon return.
  • Coordinating consistently with colleagues in the workshop and warehouse.
  • Delivering serviced vehicles to clients and offering professional feedback as needed.
  • Performing administrative duties following internal protocols, such as archiving invoices and handling audit-related paperwork.
  • Entering and tracking warranty information and claims, including accurate re-invoicing and prompt submission of claims.
  • Ensuring adherence to procedures for audit purposes, such as MRT and GDPR.
  • Updating customer and vehicle records in the database.
  • Processing work orders and invoices correctly through Renta Solutions.
  • Adherence to established procedures.
  • Preparing and explaining price quotes to clients in collaboration with the warehouse and workshop.
Qualifications for the role at Lexus: Education/Experience:
  • Higher education (administrative or technical background) or equivalent experience.
Hard Skills requirements:
  • Technical comprehension: Understanding of automotive maintenance processes.
  • Proficiency in MS Word and Excel for administrative tasks.
  • Fluency in Dutch and English for effective communication, with French as a bonus.
  • Familiarity with the automotive industry is advantageous.
Soft Skills Requirements:
  • Customer-centric approach: Creating positive first impressions and addressing client needs.
  • Organizational and administrative skills: Efficiently managing tasks and information.
  • Effective communication and adaptability: Handling diverse customers and situations.
  • Ability to work well under pressure: Managing tasks effectively in demanding situations.
  • Problem-solving skills: Resolving customer queries and concerns.
Fluent communication, proactive initiative, flexible adaptability, teamwork, and integrity are the key qualities we seek. What Lexus offers you:
If you've been nodding along in agreement, it's time to take the next step and apply for this exceptional opportunity. This role provides you with the chance to be part of a prominent international automotive brand.
Along with a competitive salary, you'll enjoy a range of benefits, including:
  • Company car with fuel card,
  • Comprehensive insurance coverage,
  • Meal and eco vouchers,
  • Generous holiday allowance of 26 days.
If you're intrigued, kindly submit your CV for consideration. All candidates will be evaluated without bias based on race, religion, gender, sexual orientation, nationality, or disability.

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