Enterprise Service Manager

il y a 2 semaines

Zaventem, Flandre, Belgique Devoteam Belgium Temps plein
Company Description

Devoteam is a leading consulting firm focused on digital strategy, platform technologies, cybersecurity and business transformation.

We are partner of the year of the five cloud leaders:
Microsoft, AWS, Google, ServiceNow and Salesforce. We strive for businesses to turn their challenges into value and help them seize their true potential. Focus on continuous improvement is key. With cybersecurity as a mindset and a user-centric approach, our team supports your entire corporation.

With creative tech, we reach for a better change. Inspired people have the power to transform the world around them. Devoteam stands for innovation, agility and growth. We are a place of work where both customers and employees can have a limitless future.

Present in 18 countries with 8000 colleagues around the world, we can count on 350 highly skilled professionals in Belgium.


Job Description:

As Service Manager, you lead a company's service department to manage customer interactions.

Your primary duties include overseeing other members of the service team, developing and implementing service procedures and maintaining customer relationships.


Your role

  • As a Service Manager, you will be responsible for delivery to one or more customers.
  • Advising clients in managing the business changes required within the client's organization.
  • You act as the central contact for your own team and the customer's employees as a "trusted advisor".
  • Leading business process definition, reengineering, improvement and gap analysis of current/future processes during workshops with key client sponsors and stakeholders.
  • Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions detailing pros, cons and risks.
  • Lead discussions and drive decisions related to customer processes.
  • Understanding of implementation methodology, sales support process and tools including RFPs, pipeline tracking and scoping.
  • Maintain and further develop the relevant knowledge in relation to certifications and current best practices.

Qualifications:

Your profile

  • Proven expertise and relevant professional experience in the field of Enterprise Service Management.
  • Expertise in project management as well as in process optimization, quality management and process modelling.
  • Methods and professional certifications: ServiceNow certification is an advantage
  • Team player and responsible as well as successoriented way of working

Softskills:

  • Team worker and good communicator
  • Strong analytical skills
  • Ability to think outside the box
  • Good interpersonal skills
  • Ability to work independently
  • Sense of responsibility
  • Able to rapidly learn and acquire knowledge
  • Fluent in Dutch/French and a good knowledge of English
Additional Information

What we offer

  • Work within a strong team of consultants.
  • A fastpaced learning environment with the possibility to grow as a professional, and complete training to further improve your skills.
  • You have an impact on the future growth of yourself and the team as we empower your own initiatives.
  • An interesting salary package with additional benefits like a company car, smartphone...
  • And last but not least. be part of Devoteam Digital Impulse family

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