IT Onsite Technician L2

il y a 2 semaines

Charleroi, Wallonie, Belgique Hemmersbach GmbH & Co. KG Temps plein
Onsite level 2 IT support for your users in hardware and software problems

  • Belgium
  • Charleroi
  • Professionals
  • Fulltime

— Your Benefits
—**:

  • Health insurance
  • International environment
  • Meal voucher
  • Onboarding program
  • Phone allowance
  • Trusted working hours
  • Unlimited employment contract
    Your skills:
  • Languages : English and French
  • Good general understanding of IT principles such as Networks, Hardware and Domains Working knowledge of leading software
  • Good experience in End User device hardware and software troubleshooting
  • Awareness of Data Backup principles

Your Tasks:

  • Install, upgrade, support and troubleshoot Windows, Mac and any other authorized desktop software/
  • Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop, Laptops ,
Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral
- equipment and devices
  • Perform general preventative maintenance tasks on devices and software
  • To follow and execute instructions provided by Subject Matter Experts
  • Provide onsite hand and eye support to TCS / Customer / OEM SME's towards Install, upgrade, support and
troubleshooting of devices in Network and Compute environment- To assist users with any logged IT related incident when called upon

  • To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes
with the aim of restoring service to the customer as soon as possible; escalating incidents to other support
- teams where necessary
  • To accurately record, update and document requests using the IT service desk system
  • To maintain a first class level of customer service ensuring that all customers are treated efficiently and in
an appropriate manner- Maintain excellent verbal communication skills with the ability to communicate effectively with technical

and non-technical colleagues at all levels in the organization- To be a highly motivated team player with the skills and ability to manage changing priorities

  • To create, maintain and publish relevant support documentation in order to assist all End Users with the
quick resolution of their incidents and service requests and enable users to become more self-sufficient- Be willing to attend training as necessary to keep up to date with the latest technology and internal system

processes- To attend training courses as identified and agreed for appropriate development

  • To contribute towards reporting as per TCS / customer requirement
  • Any other tasks as assigned and within the skillset of the person

Be part of us:

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry.

We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family.

That's why Hemmersbach is The Social Purpose IT Company.

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