Hemmersbach Gmbh

Your tasks Attending periodical meetings with the client leadership Working properly with client's ticketing system, dealing with incidents and requests in accordance with SLA's Giving priority to VIPs' cases and high priority cases pointed out by the client's leadership Cooperating with client's teams in the resolution of local cases Supporting remote users, if needed Providing new joiners with their equipment (computer, mobile phone, tablet, etc.), properly installed/configured in accordance with client's standard Assisting customers with the installation, configuration, and ongoing usability of computers, peripheral equipment, software, tablets, smartphones, and other electronic devices within established standards and guidelines Contacting end users, especially in case of Very Dissatisfied responses, leading to final resolution of the issues they experienced as well as avoiding future reoccurrences of such cases Supporting client's remote teams, in case of site's servers/network devices require local intervention Supporting local meetings/conference rooms, updating on weekly basis a report to be issued in Share Point with status of local meeting rooms Keeping track of spare items in stock, updating on weekly basis a report to be issued in Share Point Delivering attendance sheet regularly Your skills Languages : English, French and Dutch is a strong plus Customer orientation Good end-user liaison Problem solving and decision-making attitude Constantly oriented to deliver results Availability in working in Team Availability in working under pressure Ability to work and organize the work without supervision Flexibility and cooperative attitude Polite behaviour and good manners Able to work on own initiative (A valid driving Licence) Does this offer seem interesting to you? If yes, do not hesitate to apply via the button below.