Template Gbf Belgium english

il y a 1 semaine

SintAmands, Flandre, Belgique GBfoods Belgium (D&L, Royco, Liebig and Aïki) Temps plein
**GBfoods Belgium** maakt deel uit van de GBfoods-groep. Bij GBfoods BE bieden we culinaire oplossingen in de Belgische Retail & Food Service én exporteren we met **toonaangevende lokale merken**, waaronder **D&L, Lacroix, Royco, Aïki en Liebig.**

Ons doel - **Celebrating local flavours**:

- is om elke gemeenschap waar we deel van uitmaken te koesteren en om hun authentieke smaken te vieren en naar voren te brengen. Onze lokale merken zijn al meer dan een eeuw aanwezig in de keukens van onze consumenten en zijn bij velen dan ook een gevestigde waarde.

Om ons Customer Service team te versterken, zijn we momenteel op zoek naar een **Customer Service Specialist **die mee verantwoordelijk wordt voor het volledige **order-to-delivery proces** en de ambitie heeft om op korte termijn door te groeien.

**WAT STAAT ER JOU TE WACHTEN?**
- Je behartigt het volledige **order-to-delivery proces** in de gehele Benelux en voor exportklanten. Hierbij neem je de regie over orderintake, transport, productieplanning, THT-controle, CMR, bill of lading en douanedocumenten.
- Je streeft consequent naar een optimale bevoorrading en klantenservice, waarbij je de bijhorende KPI's nauwlettend in de gaten houdt.
- Met precisie en oog voor detail voer je **klantenorders in SAP**, waarbij je nauwkeurigheid op elk niveau waarborgt.
- Je controleert de **EDI-orders** zorgvuldig op inhoud, leverdata, beschikbaarheid, enz.. Jouw expertise garandeert een foutloze orderverwerking.
- Je vraagt dagelijks transporten aan bij onze **logistieke partners**, waarbij je de onmisbare schakel vormt tussen onze producten en hun bestemming.
- Als echte **VMI-virtuoos**, neem je de leiding in het creëren van sales orders voor bepaalde retailers, op basis van hun dagelijkse voorraad
- en verkoopinformatie.
- Retouraanvragen? Geen probleem Jij leidt het **RMA-process** in goede banen, verwerkt de aanvragen en volgt ze nauwgezet op, waarbij je klanttevredenheid steeds de hoogste prioriteit geeft.
- **Manco's, transportproblemen of kwaliteitsklachten?** Jij informeert klanten proactief en werkt samen met je verschillende stakeholders voor effectieve oplossingen.
- Als **back-up voor de delivery planner** draag je bij aan het optimaliseren van leveringsprocessen, waarbij je de spilfiguur vormt tussen sales, logistiek en customer service.

**WAT BIEDT GB FOODS?**
- Je komt terecht in een internationaal familiebedrijf met legendarische merken die al jaren de markt domineren. We combineren lokale flair met een wereldwijde tint zodat jij je volle potentieel kan ontplooien.
- Als Customer Service Specialist wachten boeiende verantwoordelijkheden op je, waar elke dag nieuwe uitdagingen met zich meebrengt. Je komt terecht in een snel evoluerende omgeving met enorme mogelijkheden voor groei en ontwikkeling.
- Je duikt in een dynamisch, ondernemend team dat klaarstaat voor elkaar en waar gezamenlijk gestreefd wordt naar de ultieme klantbeleving.
- Als kers op de taart ontvang je een competitief salarispakket gecombineerd met talrijke extra voordelen die de deal nog interessanter maken.

**DAT IS 'M**:

- Je hebt een Bachelor diploma of je ervaring is gelijkwaardig hieraan
- Nieuwe contacten leggen én onderhouden is wat jou energie geeft. Je bent bovendien een echte teamspeler met sterke communicatieve skills.
- Je bent proactief, analytisch en altijd klaar om problemen om te toveren tot opportuniteiten, met de nodige portie diplomatie. Je staat bovendien stevig in je schoenen, bent hands-on en durft autonoom knopen doorhakken.
- Je hebt excellente skills in MS Office (Excel, Word, Outlook). Ken je ook reeds je weg in SAP? Dan is dat meer dan welkom
- Bij voorkeur heb je je strepen reeds verdiend in export en/of FMCG, of heb je al wat kennis opgedaan inzake productieprocessen. Leergierigheid en de juiste mindset zijn hier echter prioritair.
- Ben je ambitieus en hou je van doorgroeimogelijkheden? Top, binnen onze afdeling worden jouw prestaties beloond met reële kans op doorgroei
- Tot slot beheers je het Nederlands tot in de puntjes en heb je een solide basis in zowel Engels als Frans.

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