EUC Deskside Support Lead

il y a 1 semaine


Vilvoorde, Flandre, Belgique SkySys Temps plein
EUC Deskside Support Lead

Responsibilities and Duties
  • IT Inventory management of Organization assets at Client location and annual reconciliation.
  • Accountable for maintaining and executing a well-developed End User technology upgrade plan to support the organizations capacity, performance, and availability requirements.
  • Act as an escalation point for all end User related issues and ensures resolution in an appropriate and timely manner to meet agreed SLA expectations.
  • Manage operational processes (Service Desk, VIP Support, Regional Support, and User Desk provisioning) to meet organization's SLA requirements.
  • Manage End User Technology upgrades as required.
  • Drive improvements in the existing processes and develop new ones.
  • Governance for Incident at User Desk Management.
  • Facilitate effective engagement of the End User Services team with other groups, focusing on End User Infrastructure delivery.
  • Lead continuous review and improvement processes across all elements of the End User Services team.
  • Identify and address capability gaps to support the organization's outcomes within the End User Services team.
  • Inspire and develop team members, proactively share experience, knowledge, and ideas.
Qualifications
  • BA/BS in Business Administration, Finance, Computer Science, or equivalent education and/or experience.
  • Proficiency in analytical, organizational, project management, interpersonal, and communication skills.
  • Minimum 8 years of experience required.
  • 5-6 years of experience in team leadership for end user support.
  • Proficient in generating reports related to incidents, service requests, and compliance.
  • Ability to perform detail-oriented business and technical analysis, refine, and document requirements for technically oriented projects.
  • Excellent multitasking and innovative problem-solving skills.
  • Knowledge of Service Management.
  • ITIL Certification Mandatory.

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