Service Delivery Manager

il y a 1 semaine

Brainel'Alleud, Wallonie, Belgique Enterpryze Consulting Ltd. Temps plein
**Service Delivery Manager (PaaS)

-
Working Location:Braine-L'Alleud, Belgium**-
Security Clearance: NATO Secret**-
Language:High proficiency level in English language

**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience: - Holding ITIL V3/V4 Intermediate Level certificate

  • Practical experience in the design, implementation, testing, operation of web platform systems in a LAN/WAN environment and configuration management and maintenance procedures
  • 5+ years sound practical experience in web platform administration to include experience on operational support to the Portal systems in a LAN/WAN and complex information management environment
  • Sound experience and expertise in management of web platform systems (Microsoft SharePoint, Oracle WebLogic, Apache Tomcat)
  • Practical experience in setting up strategies for backup, recovery and migration technologies
  • Knowledge of standard industry network Operating Systems and Database Management Systems concepts, and high availability architectures
  • Practical experience of the capabilities and features of network architectures and protocols, network software

DUTIES/ROLE:

  • Endtoend delivery of the Web Platform Services as per agreements established with customers
  • Communication with project managers and customers, understanding of requirements and issues, and management of expectations
  • Preparation and presentation at Customer service performance reviews and in other committees and boards
  • Provide expert advice throughout all the phases of new developments of Web Platform Services, from planning to execution
  • Daytoday operations and maintenance (Incidents, problems, service requests, development and upkeep of service delivery documentation and operating procedures), on both NATO static networks and NATO exercise and operations, ensuring that service meets agreed customer requirements
  • Ensure Continual Service Improvement (CSI) of existing Web Platform Services, determining effectiveness and suggesting/implementing improvement plans (capacity, technology)
  • Analyse risks and proactively report problems and suggest solutions
  • Monitor and Report on Service Performance to Customers as well as to NCIA line management
  • Represent Web Platform Services to Change Managers and in Change Advisory Boards in NCIA, and ensure any change to Web Platform Services is properly coordinated with all parties in interaction with the service

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