Guest Experience

il y a 2 semaines

Bruxelles, Région de Bruxelles, Belgique Radisson Hotel Group - Corporate Office - Brand Experience & Quality Temps plein

Radisson Hotel Group, one of the most dynamic hotel companies in the world is looking for a trainee for the Brand & Guest Experience Corporate Department.


DURATION:6 months

THE JOB:

The Brand and Guest Experience Trainee supports all the team members from the Brands & Guest Experience department. This means the trainee will support and be involved in projects on Global level. The different areas within the team work together to ensure that the departments goals are reached and continuously improved.

The Brand & Guest Experience team strives to evolve and validate the brand architecture, brand strategy, and ensure the experience for each brand is always relevant to operating environment, and continuously in line with RHG's strategic 5-year plan.


To support the team, the trainee will be involved in a variety of tasks, such as the generation of numerous collaterals essential for hotels, the upkeep of our internal library, the assistance in developing diverse guidelines, conducting market research, creating competitive benchmarking reports, tracking the departments progress and annual budget, organising meetings between the department and important stakeholders and lastly lead ad-hoc customer experience design projects for each brand.


KEY RESPONSIBILITIES:

  • Support the Branding and Guest Experience department on Global level
  • Conduct market research, competitive benchmarking and analyse market trends
  • Create presentations, for internal and external purposes
  • Lead adhoc projects in relation to the design of the customer experience for each brand
  • Manage meetings with a variety of stakeholders, responsible for the agenda, minute
- taking, follow-up and for ensuring delivery dates are met.

A SUCCESSFUL TRAINEE HAS:

  • To be enrolled in a school program to be eligible for the internship
  • Is fluent in English, both verbal and written
  • Experience in the hospitality industry (operational internship)
  • Proficiency in English and excellent communication skills
  • Microsoft Office expert user (Excel and PPT)
  • Excellent organizational skills
  • Strong project management abilities: capable of prioritizing and handling multiple projects simultaneously, under tight time constraints and within budget parameters
  • Flexible, proactive, cando attitude
  • Team player with a global mindset, able to work with a variety of different stakeholders at all levels of the organization
  • Customer oriented
  • Autonomy and high feeling of responsibility

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