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Change & Problem Management Specialist
il y a 2 semaines
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Working Location:Braine L'Alleud, Belgium**-
Security Clearance: NATO Secret**-
Language:High proficiency level in English language
**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience: - Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
- Certifications: ITIL Foundation certification (ITIL 4 and higherlevel ITIL certifications are a plus)
- 3+ years of handson experience in change and problem management
- Familiarity with ITIL best practices and framework
- Familiarity with, at least one, Problem Management methodology (Kepner-Tregoe, Five Why's, Fishbone or other. Any certification in this field will be a plus)
- Exposure to release management processes
- A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable
Desirable Qualifications/Experience:
- Prior experience of working in an international environment comprising both military and civilian elements
- Knowledge of NATO responsibilities and organization, including ACO and ACT
DUTIES/ROLE:
- Change Management:
ü Evaluate change requests, ensuring they align with business objectives and minimize risks
ü Maintain a robust change management process, including documentation, communication and post-implementation reviews
ü Facilitate change advisory board (CAB) meetings and ensure timely approvals
ü Monitor the impact of changes and address any issues promptly
- Problem Management:
ü Conduct thorough root cause analyses to prevent similar incidents from reoccurring
ü Conduct post-incident reviews when required
ü Collaborate with technical teams in order to assure permanent fixes are implemented
ü Maintain a problem knowledge base for reference and continuous improvement
ü Proactively identify potential problems and work towards preventive measures
ü Proactively contribute to CI (Continual Improvement) activities
- Release Management (Secondary Scope):
ü Collaborate with development and testing teams to ensure smooth deployment
ü Document release processes and procedures
ü Monitor release schedules and communicate status to stakeholders
ü Participate in post-release evaluations and lessons learned sessions
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