IT Onsite Technician l2
il y a 2 semaines
The detailed information is specified below.
Your tasks
- Attending periodical meetings with the client leadership
- Working properly with client's ticketing system, dealing with incidents and requests in accordance with SLA's
- Giving priority to VIPs' cases and high priority cases pointed out by the client's leadership
- Cooperating with client's teams in the resolution of local cases
- Supporting remote users, if needed
- Providing new joiners with their equipment (computer, mobile phone, tablet, etc.), properly installed/configured in accordance with client's standard
- Assisting customers with the installation, configuration, and ongoing usability of computers, peripheral equipment, software, tablets, smartphones, and other electronic devices within established standards and guidelines
- Contacting end users, especially in case of Very Dissatisfied responses, leading to final resolution of the issues they experienced as well as avoiding future reoccurrences of such cases
- Supporting client's remote teams, in case of site's servers/network devices require local intervention
- Supporting local meetings/conference rooms, updating on weekly basis a report to be issued in SharePoint with status of local meeting rooms
- Keeping track of spare items in stock, updating on weekly basis a report to be issued in SharePoint
- Delivering attendance sheet regularly
- Languages : English, French and Dutch is a strong plus
- Customer orientation
- Good end-user liaison
- Problem solving and decision-making attitude
- Constantly oriented to deliver results
- Availability in working in Team
- Availability in working under pressure
- Ability to work and organize the work without supervision
- Flexibility and cooperative attitude
- Polite behaviour and good manners
- Able to work on own initiative
- Good command of English and fluency either in French or in Dutch
- (A valid driving Licence)
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