German-speaking Customer Relations Officer B2B
il y a 1 semaine
Omschrijving:
Looking for a position with
clients contacts in the pharma sector ? You have an experience with following up of orders (in SAP or similar software)? You speak German and English fluently ?
Your responsibilities:
- Responsible to
develop strong and trusted relationship with customers through timely and accurate communications and resolve customer issues; - As
customer's primary contact, you'll coordinate the
various administrative and crossfunctional activities to the highest level of Customer Service possible. - Actively participates in
continuous improvement initiatives to increase efficiency, compliance and improve internal and external customer satisfaction.
Handle all incoming orders, checking possible discrepancies, incoterms, pricing, billing, item codes and stock availability, send order confirmations and ensure expedition within the Service Level Agreement.
-
Handling any order related issues: Price Issues, Country Exclusions, Batch Exclusions, Credit Block, Back orders, Low Inventory Allocation
- Regularly
communication with warehouse about special requirements of shipments (temperaturecontrolled cargo, labeling, special documentation)
Profiel
- Graduate degree (preferably in administration) or equal by experience;
- Minimum 2 years in a customerfacing role in an international environment;
- Speak Fluently German and English (French or Dutch are a plus);
- Good problemsolving skills;
- Good knowledge of MS Office Skills (Word, Excel, PowerPoint, Outlook) and knowledge of SAP is a plus;
- Good team player and able to work for the common goals in an international environment
- Strong ability to understand customer and sales needs with an acute sense of urgency
- Eagerness to constantly learn, explore better ways of working and consider change as an opportunity
Aanbod
-
A permanent contract (with or without interim period to start with depending on your experience)
- A salary between 2800 and 3300€ depending on your experience ;
- Lunch vouchers, Hospitalisation and groups insurance;
- An opportunity to learn and grow in an international company;
Bedrijfsinfo
Our client is responsible for cell and blood materials for hospitals;
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