Dss

il y a 2 semaines

Gent, Flandre, Belgique Smartedge Solutions Temps plein

Job Details:

Job title :
DSS

Location :
Ghent, Belgium

Job type:
Contract

Responsibilities :
-

  • Fluent Dutch (Flemish) is mandatory, plus good command of English

Role description:

  • Procurement of IT material (enduser equipment)
  • Deploy and install PC's (IMAC)
  • Inventory management
  • Strong Admin skills and IT knowledge.
  • Position Summary
  • The URS Team members work with regional technicians, Local IT contacts and the End User Community providing support and delivering on the User Request Services for End User Equipment. This position is an onsite End User facing position.

Role Requirements

  • Basic understanding of End User Equipment Asset Management
  • Basic understanding of Web Shop environments
  • Ability to work in multiple delivery and management tools
  • Ability to work with Vendors and Purchasing tools

Key Responsibilities

  • Provide support for End User Requests
  • Ensure the ability to deliver equipment and support according to Service Levels
  • Responsible for the procurement of assets as per work guidelines
  • Dialog with equipment suppliers and followup of orders.
  • Manage the local enduser equipment stock/inventory as per process.
  • Be the natural contact for endusers regarding questions around equipment orders
  • Ensure documentation and followup communications are performed in a professional way
  • Troubleshoot and resolve system and order issues in the order management systems
  • Provide or assist in reporting requests on as needed basis.

Essential Skills and Experience

  • A minimum of three years of IT experience
  • Excellent Analytical skills
  • Good Microsoft O365 Suite knowledge and ticket management tool e.g. Service-Now
  • Fluent Dutch (Flemish) and good English language required
  • Demonstrated team player with a high degree of integrity, credibility, and confidentiality.
  • Ability to work independently.
  • Selfstarted and driven individual.

Job Type:
Temporary contract

Schedule:

  • Day shift

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