Account Manager
il y a 2 semaines
Purpose of the job:
As the Account Manager you will work closely with an existing Tobacco client in Benelux, headquartered in Berchem (Antwerp).
This position is a fantastic opportunity to work closely with 1 of our biggest global clients, in a local oriented role to deliver print and POS services to a professional level, whilst developing that client relationship further on process standardization, product re-engineering, creative ideation, tailored sourcing strategy and in-depth servic The position is client facing, with on-site activities in the Antwerp region, dealing with the Benelux portfolio and close contact with our HH Global office in Diegem.
You will be part of a broader team, developing and maintaining a strong relationship with key client stakeholders at all levels.
As Account Manager you will cooperate intensively with our broad supplier base and will be required to negotiate costings and timescales for each job and selecting the most appropriate supplier to fulfil our clients needs.
Key Responsibilities:
- Provide technical input and advice on print projects as required
- Propose most optimal solutions and specifications for Print and POS material
- Take briefs from the client including full specification details and manage from start to finish
- Monitor projects to ensure they are delivered to specification and on time
- Ensure activity is recorded using the designated company tools
- Suggest alternative options and innovation where possible
- Deliver a high level of customer service to meet and exceed contracted SLA's
- Press passing when required and possible out of normal working hours
- Implement new methods and procedures as required
- Work as a team to help deliver contractual requirements, complete necessary account admin and reporting
- Work with the Account Director to identify new business opportunities
- Analyse and develop the supply base in Benelux to capture the needs of the client
- Ensure compliance with Regulatory and Company policies
Knowledge, Skills + Experience:
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KNOWLEDGE & SKILLS:
- Ability to manage multiple projects simultaneously, with strong time management and prioritisation skills
- Able to work under pressure and to tight deadlines, with a good sense of humour and professional approach
- Has technical print knowledge with detailed understanding of different techniques
- Approachable and confident to offer advice in meetings
- Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations
- Showcases flexibility based on workload and client expectations
- Knowledge of Microsoft office and Google Apps is preferred but not essential
- Knowledge of Dutch, French and English
- **EXPERIENCE*
- Experience in a client facing role is essential
- Experience in liaising directly with clients and advising on campaign print and POS is preferred
- Experience in troubleshooting unexpected project issues and implementing preventative measures is preferred
- Previous experience working in print/ print management/ print buying/ marketing print procurement essential
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