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Customer Loyalty Operator

Il y a 3 mois

Bruxelles, Région de Bruxelles, Belgique Verisure NV Temps plein
**Customer Loyalty Operator**
Êtes-vous le profil commercial que nous cherchons ?
Voulez-vous utiliser vos compétences commerciales pour ne pas perdre nos clients?

**Ce que nous offrons**:
**Salaire attrayant**: Profitez d'un salaire attrayant avec un tas d'avantages extra-légaux (chèques repas, assurance hospitalisation, RTT, )

**Accompagnement personnalisé**: Bénéficiez d'un soutien tout au long de votre parcours pour développer vos compétences professionnelles.

**Équipe passionnée**: Travaillez aux côtés d'équipes engagées et dynamiques.

**À propos de nous**:
Nous sommes une entreprise passionnée par l'innovation, dédiée à offrir des services de télésurveillance de haute qualité à nos clients. Notre mission est de protéger et valoriser nos clients en leur fournissant des solutions sur mesure et un service exceptionnel. Si vous partagez notre engagement envers l'excellence et souhaitez évoluer dans un environnement dynamique, nous serions ravis de vous accueillir dans notre équipe.

**La fonction du poste**:

- Traiter et suivre les demandes des clients contactés ou remontés par les autres services internes.
- Obtenir l'accord, sécuriser la fidélité du client et préserver sa valeur.
- Détecter les opportunités et élaborer des stratégies de rétention du client.
- Proposer des solutions commerciales adaptées à chaque client.
- Négocier avec le client et finaliser l'accord.

**Ce que nous attendons de vous**:

- Vous êtes bilingue (néerlandais et français).
- Vous êtes reconnu(e) pour votre capacité d'élocution, d'écoute et votre goût pour la relation client.
- Vous savez traiter les objections et élaborer des propositions orientées vers la solution.
- Une expérience préalable dans un centre d'appel est un plus mais pas indispensable.
- Vous aimez les défis et êtes résistant au stress.

Rejoignez-nous et contribuez à offrir une expérience exceptionnelle à nos clients tout en relevant des défis passionnants