Warranty Operations Specialist

il y a 2 semaines


Bruxelles, Région de Bruxelles, Belgique BEL KONE Belgium S.A. Temps plein

Job Title: Feedback Coordinator at KONE BeLux

KONE BeLux is thrilled to present an exciting opportunity for a Feedback Coordinator. The chosen individual will be responsible for efficiently managing warranty parts and overseeing the coordination of continuous improvement initiatives.

Responsibilities:

  • Coordinate the management of observations and non-conformities of guaranteed parts and paid supplies;
  • Gather and identify the necessary information promptly related to non-conformities requiring material delivery;
  • Act as a vital interface between team leaders, project managers, and our factories to streamline the tracking of purchase order deliveries for factory warranties, ensuring timely fulfillment of contractual obligations;
  • Support field operations with technical expertise to accurately identify and describe problems and required materials;
  • Provide detailed descriptions and arguments regarding non-conformities to guarantee swift resolution and delivery of replacements;
  • Identify root causes of issues and propose process improvements to prevent future occurrences;
  • Maintain clear and transparent communication between field and supply teams;
  • Keep essential tools like the Quality Feedback Tool (Appian) up-to-date;
  • Lead developments or new processes and tools associated with factory equipment warranties using project management methodologies;
  • Participate in continuous improvement meetings, overseeing the management of the Group's technical warranties and defining quality enhancement strategies.

Profile:

  • Technical background with proven experience in a similar role;
  • Proficient in building internal networks and leveraging communication skills;
  • Demonstrated results-oriented approach with a hands-on drive and entrepreneurial mindset;
  • Strong digital and administrative skills, cost awareness, commercial acumen, and financial proficiency;
  • Fluency in Dutch and English or French is required;
  • Proactive individual always seeking opportunities for personal development;
  • Customer-focused with commercial acumen and a commitment to ensuring customer satisfaction;
  • Resilient to stress, quick to adapt, customer-oriented, and creative in problem-solving.

What we offer:

An extensive and diverse role with significant autonomy and responsibilities;

Opportunities for personal input, growth, and development.


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