E-commerce Consumer Service Executive
il y a 1 semaine
The company
Dries Van Noten established in 1986 his own label and opened his first boutique in the Belgian fashion capital, Antwerp.
The brand signature is handcrafted pieces in extraordinary fabrics and prints.
Van Noten's vision, skilll and devotion to the artistry of his designs elevates his work to transcend trends and time.
Tasks & responsibilities
- Maintain an empathetic and highly professional attitude towards each online shopper, adopting an onbrand tone of voice
- Follow Consumer Service guidelines and provide proactively feedback to improve it
- Reply promptly to each consumer's inquiry and updating the helpdesk with the actions implemented to offer visibility on consumer service quality and performance
- Demonstrate strong problemsolving skills to help online shoppers, coordinating whenever necessary with logistic partners and internal stakeholder to get the right information (e.g. followup on orders, technical question on products, ) Develop a strong knowledge of our collections and products across fashion and beauty to provide guidance to our online shoppers and support their shopping experience
- Process refunds for returned products
- Consolidate reports on product returns
- Escalate issues to your manager when required Based in Antwerp
Profile
- Experience working as consumer service agent for an online store
- Experience in the luxury industry interacting directly with clients (consumer service or store associate)
- Comfortable using helpdesk software (Gorgias) as well as online platform (Shopify) and ERP system (Gencom) to get additional information
- Ability to stay calm and empathic when interacting with clients
- Strong empathy and listening skills
- Excellent written and oral communication skills, with a sense of etiquette
- Proficiency with basic software (outlook, word, excel)
- Very organized and detailedoriented
- Fluency in English and Dutch. French is a plus
Dienstverband:
Voltijds, Vaste Jobs
Extralegale voordelen:
- Bedrijfscomputer
- Een gsm voor professioneel gebruik
- Elektronische maaltijdcheques
- GSMvergoeding
- Pensioensparen
- Reiskosten vergoeding
- Thuiswerkopties
Rooster:
- Dagdienst
Soorten aanvullende vergoedingen:
- 13e maand
- Vakantiegeld
Werklocatie:
Eén locatie
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